M Hotel

The hotel is very good, very nice, the butler service is in place, every staff member is very enthusiastic, the room is very clean, the bedding is very comfortable, the decoration style is simple and generous, the facilities and equipment are complete, the environment is very good, highly recommended!

The room type is very good. This time I booked a room with a terrace. The environment is very good, the service is also very good, the housekeeper's requirements are all met, check-in also sent freshly ground coffee, the taste is very good, check-in and check-out efficiency is high and the experience is good, and free late check-out, the room view is also very good, the lighting is comfortable, will choose again!

It was my first time staying here. The room was unexpectedly good. They even helped us upgrade the room type. The butler was thoughtful and considerate and tried his best to meet our needs. The facilities and equipment in the room were also very complete. It was clean and comfortable. The surrounding environment was also very good. I highly recommend everyone to come here. Satisfied, 100% recommended

The room was very nice and I was very satisfied with it. The surrounding environment was very good. The hotel is also a very design-oriented hotel. The lobby is very photogenic. The room was clean and tidy, the bedding was very comfortable, and the facilities and equipment were very complete. The hotel's service staff, especially the butler service, were very enthusiastic. It was a very satisfying experience.

Facilities: The hotel lobby has a nice fragrance. The facilities are well maintained. Service: Let me focus on the service. The service is really great. 1/ There are many lobby managers, and you don't have to wait to check in. I'm afraid of noise. I originally wanted to upgrade to a large room with a courtyard. The front desk told me that there was a wedding today and arranged a high-rise room for me, which was not noisy. 2/ I ordered a takeaway at noon, and the guy said that the takeaway robots were all full and asked me to wait for a while. I thought it didn't matter and waited for the robot. Who knew that the lobby manager came up with my takeaway after a while, which was a good review! 3/ Zhengzhou was hot in March, and the hotel air conditioner was not turned on. The cleaning lady gave me an air-conditioning fan. Seeing me running barefoot on the ground, the aunt went to the closet to get me slippers. 4/ The guy who moved the parking rack in the parking lot was very discerning. When he saw the guests coming out, he ran over and waited next to the rack. There was no need to call him specifically. The staff in each position of the hotel are well trained, and the service level is better than that of many international chain five-star hotels, so good that people forget some imperfections in the hardware facilities (for example, it is a bit noisy due to the elevated road, but the hotel provides earplugs at the bedside). I will come back to stay next time.

The overall hotel experience is quite good. Before I even checked in at the hotel, the housekeeper called me to communicate my room preferences. He was very considerate. There were also welcome fruits and freshly cooked white fungus soup. I heard that the room facilities and equipment have been maintained well even though it has been open for eight years. Perfect, the environment is pretty good, the humidifier is very easy to use, the design of the lobby is great for taking pictures, the housekeeper even gave me a small gift when I checked out, I will come again next time.

One less star is just a reminder to come back next time! Service: What attracted me when I walked in was the QR code scan card on the bed. Once I checked in, there was nothing wrong with it - five-star service, responsive to every request, and proactively providing help to customers. There is also a little robot late at night that is very considerate and is always on call. arrive. The most praiseworthy thing is that I accidentally booked two rooms, and the little housekeeper at the front desk came to remind me to avoid losses. I must name and praise! Cleanliness: Impeccable, every corner and detail is well taken care of, including the floor-to-ceiling windows. The entire surface is clean, which makes people enjoy the night view of Zhengzhou with interest. Environment: The lighting atmosphere in the entire lobby, elevators, restaurants and other public areas is very good, and you will not feel disturbed. Service: +1 Drinking water is always available in the elevator corridor, which is convenient and considerate when going out.