Hualuxe Yibin, An IHG Hotel

The hotel is located in a newly developed area of ​​Yibin City, overlooking the scenery of the river city on both sides of the Three Rivers. It is decorated in a new Chinese style, with complete room facilities and a rich breakfast. Special thanks to Celinna for her full care from before check-in to after check-out!

I didn't want to leave a bad review at first, but now I just can't bear it anymore. I booked a double room, got a standard room, and waited for a change. There was no change that day. There was nothing, the breakfast was extremely bad, and there was nothing. These are all tolerated, but now in the middle of the night, this hotel website is going crazy. I really can’t stand it anymore. I can’t find any human service. All I have is smart voice. I want to receive human service for more than ten minutes and I can’t get through. Smart voice is not smart at all. Of course, if you want to be able to understand things like toothbrushes and toothpaste, you can understand more complex things like sticky notes. I couldn't understand the network problems and couldn't solve important problems. I couldn't get on the Internet. Guests couldn't connect through their last name and room number (I don't know if it has anything to do with changing rooms). They couldn't even connect through the mobile phone verification code (it took ten years to get three mobile phone numbers). Several times) In the end, I could only try countless times to get through manually and learned that I had to connect through a series of English letters (codes) given. I would like to ask the hotel: Is it more efficient to directly set a WiFi password and put it on the desk? In short, every day you stay in this hotel, you have to be prepared to waste time on these details at any time. If you just sleep here, don’t eat here, and don’t surf the Internet, you don’t need to make manual calls. The service attitude of the hotel staff is still very good. The scenery outside the window is also good. The decoration of the hotel is also good. It depends on what you need! Hey, in the final analysis, it was very easy to choose the most expensive and best hotel, but the result was still very disappointing.

The hotel's service awareness is poor. I have a lot of luggage with a baby. I called the customer service staff and asked for a stroller. They agreed. However, I waited in the room for more than ten minutes before the luggage cart came. Because I was in a hurry, I had to hold the baby and my husband alone. I was carrying my luggage downstairs. I thought that other tenants had occupied the car and therefore it was not delivered. As a result, the car and the waiter who went downstairs were standing below. I was instantly upset. There was a recent event in Yibin and a lot of people were waiting to serve "important customers" in the hotel. "I also spent money to stay in the hotel. I didn't feel the comfortable service at all. I felt like I was being treated differently. I will not consider HUALUXE Hotel again next time I come to Yibin.

The hotel is very new. It only opened in July. It should be the most luxurious hotel in Yibin. The service of the hotel is very good, from check in to check out in the front hall. Especially the hotel also provides butler service. When I checked in, Miss Liu Rui, the front desk supervisor, served as my service butler. Since I was in Yibin for the first time, I was not familiar with Yibin. I had to catch an early flight the next day, so I didn't have time to eat breakfast, so I arranged the food and beverage department to prepare a take-away breakfast for me. Thank you very much Miss Liu Rui for her service. I didn't take any pictures of the hotel, I only took some pictures of the surrounding scenery

這是第二次入住宜賓華邑酒店了，前台Menki小姐姐服務態度很好，十分熱情，免費幫我升級了房間，還熱情地給我們推薦了周邊的美食，每次有問題找Menki小姐姐的時候他都會不厭其煩地解答，很感謝Menki，讓我在這家酒店住的很開心。

第一次入住洲際旗下酒店華邑，一直都很想來體驗一下環境和服務，所以找了朋友幫忙訂房，在入住前管家siri小姐姐提前聯繫了我，問我幾點到店，提前幫忙預留好房間，且貼心的幫我記下了入住需求，到店後體驗感也超好，前台辦理入住很快，為我節省了不少時間，房間裏衞生乾淨整潔，並有茶具和茶包，酒足飯飽之後還可以來一杯淡淡的清茶，坐在窗邊看着江邊的風景，真的別有一番風味，所以整個入住體驗非常好，特此感謝siri的細心照顧，感謝酒店提供那麼好的服務和環境，下次公司有活動，一定會再與華邑續緣。

設施：酒店設施很全 健身房和餐廳不錯 衞生：房間衞生很好 看出來裝修很新 保養很好 佈局也很合理 有入户行李間 環境：環境真的無敵了 就在江邊 江景房可以直接看到長江和合江門 服務：服務非常熱情 前台小姐姐幫忙升級了一晚江景房 Celina小姐姐也很熱情幫助我們 這次入住體驗非常好 之後來宜賓還會選擇這裏