Sofitel Hotels in Xining

The hotel is beautiful, the room is elegant and nice, and we had a surprise to have a robot bring us at the door the delivery package. They were flexible with the check-in time which was much needed. However, the reception stuff wasn't polite, she asked my husband to wear his mask in an angry way and the check-in lasted an eternity as the lady didn't accept our green codes and she asked us to register again(very unnecessary). The stuff attitude made us decide not to book again when we return to Xining although the hotel itself is great.

The facilities and equipment are very complete, but they are a bit outdated. The room is a little cold in winter. I asked for heating or heating the next day, but I said there was no. I took it after staying for four days, and overall it's not bad.

The location is good but the hotel needs some work on the facilities. The taps in the bathroom sink were dirty and were not smooth (either very little water or a lot of force). The carpets also could do with a good clean. The breakfast was ok though with some chinese and western food. Not many choices but enough to fill you up.

The manager of this hotel sally was amazing. She speaks fantastic english and helped us in directions, picking up from airport, booking the trains, and when we lost our baggage in the Airport she went out of her way to help, in alloting the rooms, 10 Star service by her. amazing person and would love to visit. this charming city again and stay in the same Hotel. Location is damn good and her service is amazing. Thank you sally very much from all of us from the Team of 10 people.

Pros: 1) Location right beside train station and bus station. 2) Many eateries around the hotel 3) Room is clean and spacious Cons: 1) No aircon. I know it is cool during summer in Xining as well but i think it is a basic requirement for aircon in a hotel. A fan is provided but i think it is not a welcome sight for a hotel with a fan.

Only stayed one night, but the hotel was great, the staff were helpful, and the ginger tea they give as a welcome drink was lovely. Comfy bed and hot shower are always great. The little toiletries were good quality as well. While I may not go back to Xining again, I would definitely stay at a Hampton by Hilton again. 😀

I live in an executive suite, parlor + steam room Location: Opposite the railway station and the bus passenger transportation center, from the passenger transportation center, adult males can walk at a normal pace within 10 minutes. Nucleic acid testing is convenient: There is a testing point in the Second People's Hospital in the railway station square, which only provides electronic reports, and the test results will be sent to the mobile phone after 24 hours. Or walk to the opposite bus stop and take bus No. 17 for two stops to the Provincial People's Hospital. The paper report can be obtained after 5:30 pm on the same day after finishing before 10:00 am, and after 9:00 pm on the same day after 10:00 am. It is printed by the printer on the first floor of the emergency center at the rear, which is very convenient for those who leave Xining to stay in this hotel. Bed: A normal queen size bed with sand pillows and duck down pillows, box spring. Toilets: 2, one is a manual toilet and the other is an automatic. The light control switch is on the outside. Bathtub: 1 Bathroom: 1 Steaming room: 1, the temperature can reach 60-65 degrees. I read the reviews before and said that it is broken and can’t be used, but it is estimated that it will not be used. It is very convenient to click the P button in the lower row of the picture to solve the problem. It takes about 20-30 minutes to reach the temperature of 60 degrees. Washbasin: 2, one large and the other small in the non-automatic toilet. Desk: 1 Living room: 1, connected to the living room TV: 2 sets, supports 4K60FPS screen projection, but it depends on the screen projection capability of your own device. Some devices may be stuck. My mobile phone screen projection at 2K60FPS is very smooth and clear. The picture in the picture may upload lossy but still work. See it is very clear. If you need to hold a small meeting or discussion, you can do a PPT or video projection screen display, which is very convenient. The curtains are automatic, and the exterior view is a train station. Different rooms may face different directions, and it may be the view from the back. In addition, there are air conditioning buttons at different locations, which can be turned on as appropriate. Food: Seasonal fruits and nuts will be delivered. If you order breakfast and the front desk says that only halal meals are available, you can order additional meals and they will be delivered to the room in person. It is best to order before 8 pm, and there will be almost no meals at 9 pm. Breakfast is served from 7:30 to 9:00. Service: When cleaning the room, I will be considerate enough to fold the clothes. If there is additional need, I will know the service staff such as laundry, adding nuts, etc. Free mineral water provided: 6 bottles, if not enough, you can ask for it. Toiletries: complete, there is skin care lotion near the sink after bathing. Soundproofing: very, very good, and the living room and toilet have sliding doors, which are very quiet after they are pulled. Administrative courtesy: almost none, but the sound insulation is very good, the floor is quiet, and fruits and nuts are given, hoping to enrich this part, which is slightly monotonous. Points and suggestions that need to be improved: The bathroom needs non-slip shoes, and disposable slippers are really easy to slip and flash to the waist. The service attitude of the food delivery staff still needs to be enthusiastic and feels a little indifferent. Praise the staff at the front desk and door-to-door service. I didn't ask for praise or anything. The service is very good. I want to praise it from the bottom of my heart. However, the front desk does not know about the content that everyone is more concerned about, such as nucleic acid production nearby. It is necessary to enrich the reserves in this area and improve the competitiveness of the hotel. After all, it is important to attract customers to stay after it has actually done a good job. Gym: The top floor, I didn't go to see it, you can go if you are interested Wedding banquets can be held, and there are corresponding floors. Room odor: no smell at all, fresh air. It would be better if there were green plants. Summary: It is more suitable for business scenarios and guests who need to relieve fatigue.

The hotel is really nice and the breakfast is good and they have a small gym and laundry self service. They also offer free parking

I will start off by saying that the room and bathroom were well appointed, the staff were friendly and helpful and breakfast was delicious. However, whilst the room was generally clean, when I dropped something that subsequently rolled under a fitted unit, I was pretty disgusted to see the dust and filth beneath it. It clearly had not been cleaned for…well…ever? I appreciate that these areas will not be as clean as the more visible parts of the room, however for a five star hotel, this is unacceptable. I do not expect to find dirty tissues and a thick layer of dust and dirt anywhere in my hotel room. But by far the absolute worst part of my stay was the inability to control the temperature in the room whatsoever. The room was so swelteringly hot that despite the comfortable bed, and everything to go with it, I was almost unable to sleep at all. I do not expect this in a five star hotel(and have never experienced it other than here and at anther Wanda hotel in Hohhot), I pay for luxury; controlling the room temperature is a basic requirement that I can even do in a 50 yuan a night hostel dorm. When I asked the staff at reception the following morning I was told the AC wouldn’t be available until after April 15th because ‘it’s cold outside’. Firstly, I am not sleeping outside, I am sleeping inside, on the 22nd floor, where it is anything but cold. Not to mention it was April, not January, even in Xining it is not that cold. Secondly, as a paying guest, in a five star hotel, it should be up to me to decide if it is hot or cold, not the hotel. For this reason, as lovely as the room, staff and breakfast may have been, I would not stay here again. I checked out and moved to the lower rated Hilton, where I could control the room temperature and actually managed to sleep…generally what the whole point of a hotel is.