Anonymous User
March 23, 2024
The room was booked on the app one day in advance, and I arrived at the hotel at about 10:30 or 11 the next morning. There was a Uyghur girl at the front desk who was not familiar with the process. After asking for my ID card, she told me that I had to wait 20 minutes for the King Room A (the King Room with a special offer), and the room was still being cleaned, so I went to wait next to it.
A new guest came in on the way, and heard the front desk tell him that Room 205 was cold, so he was given another room, and the guest was basically satisfied. It can be seen that this Uyghur girl did not understand the process, but just didn't bother to pay attention to the people who were in the special offer room.
The waiting time was too long, and because I needed enough sleep to catch the plane, I directly asked the Uyghur girl if there was a room that could be checked in directly, and I could make up the price difference or add money or other methods. A male front desk said yes, just make up the price difference, but another girl with a Han face asked me to cancel the previous order and book a new one. Very good, you are very good at grinding the patience of guests. After a series of operations, I was given the room card: 205. I asked the Uyghur girl, "Didn't you just tell other guests that this room is cold?" The Uyghur girl hesitated, and I laughed. The Han girl changed it to 109.
These things can obviously be handled by one person, but three people were pulled in and none of them handled it well. The male receptionist seemed to be busy handling customer complaints. The Uyghur girl really... knows nothing.
Give her good training... We are all in the service industry, and we all know what we know.
Original TextTranslation provided by Google