Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Latest booking 11 hrs ago
There are many positive things to say about this hotel, the space is huge for a Tokyo hotel, very clean, and the location is more than excellent. However, am extremely disappointed and displeased by the service that was provided by a female Caucasian staff member of the team. Of our 7 days of stay here, we have only tried to make a single request, which was to make a restaurant reservation on the 21/5 in Hokkaido as I could not read or speak Japanese so I require assistance from the team. She initially wanted to dismiss me as soon as possible until a Japanese colleague came to assist us. Provided us with a restaurant reservation form and we filled it. Thereafter, she said she cannot reserve for us because the date of reservation is after the date that we are staying at. Firstly, this is such a simple request and I only made it because I’m unable to do so myself due to the language barrier. Secondly, I was appalled by her laziness and attitude when conversing with us. I have never encountered such horrible service by a hotel concierge in my life before, many others would be glad and happy to assist with such a simple request.
Outstanding
141 Reviews