Tianjin Inns

The front desk staff made our stay a beautiful one great location as well and everything was clean

Love this hotel it is the most interesting and grand step back in time in Tianjin .. museum and O’Hara bar are fantastic.. always my first choice to stay here

The accommodation at Radisson Hotel Tianjin Aqua city met all the standards. The staff were friendly and spoke English. They made our stay as comfortable as possible. The rooms were always clean and service was great. The location was really good you were able to access Aqua city mall via the hotel at the restaurant level. There was also L+ mall across the road. The subway was 100m away and getting around the city was easy. The only think I could fault them on was that I booked a room with the street view at the top level and instead I got the top level with no street view. However the stay was great.

Westin hotel facilities, service angel quality, and some business hotels are very different. A wide variety of breakfasts, new room facilities, comfortable beds, and overall excellent value for money was a very satisfying experience. Extra bed available, parking at the door, close to several subway stations, 7 or 8 minutes walk.

Disappointing. 1. Was greeted poorly upon arrival by front desk staff who not only spoke close to no English but had terrible attitudes. 2. We were initially ignored when we said we wanted to check in and were only attended to, albeit rather rudely, when we repeated ourselves. 3. It totally spoiled our first impression of The St. Regis as we expected at the very least, basic courtesy at check in from an establishment which brands itself as a ”luxury hotel” 4. The front desk staff's command of English was so poor that they told us check out time was at 8pm, only corrected after we clarified. The staff was also unable to confirm if payment was made, and we had to type it out on our phones to verify that payment will be deducted from a deposit. 5. None of the other usual information (eg. Wifi details, pool/gym opening hours was relayed to us). 6. Poor cleanliness at some areas: Additionally, plates at breakfast were dirty (brown liquid stains on them) and there was litter in the elevators. 7. Management really ought to invest in training the staff better. 8. On our part, we really would not recommend visitors to Tianjin to stay at The St. Regis. Your money would be better spent elsewhere.

The Shangri-La, Tianjin, is, and has always been our favorite Hotel to visit. This week was a special celebration for us, as we celebrated our 15th Wedding anniversary, as well as our 4th consecutive year in China. We relocated to another City / Province, about two years ago, and was unable to visit and enjoy our special Shangri-La. Prior to us moving from Tianjin, we used to celebrate all our special occasions and milestones, at this branch of Shangri-La. We would always spend our Christmas, New Years, and Chinese New Year's at Shangri-La. Now that we have returned to Heibei, we look forward to continuing this tradition. Things change over time, some familiar faces are no longer working there. However, the new team made us feel right at home again, and went out of their way to make our stay most memorable and special. As I mentioned to one of the team members, it's not the spectacular Lobby Lounge, nor the beautifully decorated features, that make the establishment, but rather the people. Without quality staff and superior service, no establishment can ever rely on reoccurring business. For as long as these values are in place, this Shangri-La can be certain of our patronage. All team members provided excellent service, from the bellhop, to the waitresses, from the front of house to the housekeeping and of course the management team. Special thanks to ”Francis”, the new General Manager, ”Danny”, the Food and Beverage Director, as well as ”Billy”, the ”Food and Beverage” Manager. This trio of Management, ensured that we received the best service possible. Lastly, we would like to thank ”Roger” whom assisted us with a Driver / Transportation, upon our early departure. No visit to Tianjin, would ever truly be complete, with visiting The Shangri-La. See you soon.

I have expected a lot from this hotel but unfortunately I got disappointed here: Fist of all the check-in process needed about 20 minutes. The staff was very friendly and said I should take a seat first - only problem: there are just a few seats in the lobby. Many people had to stay and wait => the process was very slow which was very annoying to me and to other guests. This is the first five star hotel where I did not enter the gym. Reason: Very small gym and not much equipment. The gym and the pool are in the basement floor => the pool is very small too and the whole feeling in a basement floor is not convenient for me - I was here dissatisfied as well. The room was clean - as expected. The breakfast was disappointment too: the selection is good BUT the rice was hard, the pancakes inside still wet, the waffles too hard, baked stuff no taste at all. I went to another restaurant nearby fafterwards => the PRICE VALUE RATIO is NOT GOOD for the Ritz Hotel in Tianjin - I will not come back again. But I gave it a chance & the staff is really friendly...

Normally I am very satisfied with this hotel but this time the pool & the gym we’re closed - I just booked this hotel because of these facilities. If the hotel would show this information on the APP before, I wouldn’t have booked this stay here… I am disappointed this time. The room service also took about 25 minutes longer as expected & the “fresh” pineapple juice was definitely NOT fresh! - it was from a bottle & not as in the description. The watermelon juice was fresh & OK. The breakfast selection was also very limited this time - I ate something outside after this breakfast…