Excellent service and staff, really enjoyed our short stay! Had booked a night's stay here to celebrate Mother's Day, and we were surprised with a complimentary upgrade as well, which gave us access to the co-working space on Level 15. The lounge looks dated but was generally well kept with self serve drinks and local snacks. Room was mostly clean though the bathroom door lock was faulty and there was a leftover label from the previous guest's toiletries that was still stuck to the wall in the shower room. Tiny inconveniences which we didn't feel like reporting to the hotel staff since it was not much of a bother to us. Again, had issues connecting to the wifi but we had more than enough data to spare anyway.
Room was great, the bed was very comfortable and we appreciate having thoughtful amenities such as the number of hangers and iron available. Bathroom was spacious and the tub was clean. All in all, it was a very pleasant stay and the staff we interacted, from front office to housekeeping, were friendly and genuine in making our stay a pleasant one. Pity about not being able to get a table at Carousel at all the meal times...