Samantha Sanguine
April 20, 2024
Despite making this booking months before our trip, the hotel screwed it up and we did not manage to even check in to stay. Arrived at around 2pm after our red-eye flight, we were told that our room was still cleaning and it will be ready at 3pm which is their check in timing. We left our luggages at the lobby and went out to have our lunch. Was back at the hotel around 5pm, they took a long time to pretend to do our check in and afterwhich brought us up to a room that was not what we had booked for. Confronted the staffs and they apologised saying that their system had error and do not have the Family Wood Suite which we had booked for available for us. The hoo-ha drama with the staffs went on for the next 2 hours. It was really disappointing and frustrating. I would never recommend this hotel. Entrance door to the hotel was hardly visible, 1 small lift only, lobby walkway was narrow and squeezy, staffs were dishonest.