At about 2:10 in the afternoon on February 16, 2024, the waitress at Yanshuangmaiyu Double Afternoon Tea Restaurant had a very poor service attitude and her character was extremely disgusting to the guests. As a service staff who is the representative image of Qingyuan's old brand international hotel , even because of a small request of the guest whether he could change the drink into a cake, he made things difficult for the guest in every possible way. One moment he said yes, the next moment he said no, the next moment he said he could only ask for bread, and the next moment he said he couldn't have cake. He also said that you need to use two loaves to exchange for one cake. Then he said that the bread was also the worst and smallest of the two, and you couldn't choose the other slightly better ones. Then he said that it was originally a gift, what a mess of service, and it was still five stars. The service of the hotel is so troublesome for guests with such small things. Originally, a family of young and old came from Guangzhou to Qingyuan to help your hotel during the Chinese New Year holiday. They were attracted by your so-called five-star brand. The environmental sanitation and service were quite satisfactory before. , I came here happily, especially Ms. Xie at the front desk of the hotel, the room cleaning lady and other services are very good. The service attitude is good, which makes people feel more happy about staying in the hotel. I also left a message of praise for the room. I hope the hotel will become better and better. The better, Qingyuan is getting better and better. I really didn't expect that the last afternoon tea service was so sorry to the guests. The waitress's behavior not only harmed the guests' consumption interests, but also damaged the original good image of your international hotel, and also damaged the entire Qingyuan tourism. Culture, hotel culture, cultural tourism image, the good impression I had on Qingyuan International Hotel, as soon as it passed through your hands and was given by you, has been wiped out by you and I don’t know where to go. It’s disgusting. At that time, I didn't argue with her so as not to disturb other family members and other guests. Otherwise, I would immediately complain to her on the spot. At that time, I tolerated this for the time being. In a word, if you don't apologize to the guest, you won't give the guest one back. Satisfactory reply, I will not stay at Qingyuan International Hotel again in the future. I don’t believe that the hotel allows such unqualified service staff to continue doing things that harm the interests of guests and the image of the hotel without accepting punishment or correction.
Outstanding
2056 Reviews