Norwich City Centre (Duke St)

No parking pay extra on parking centre of city

We booked a Premier plus room which we had stayed in before at a different location,at this hotel the shower was over the bath and not as clearly shown on there main website with a shower tray, no table lamp and no hand held shower both visible on Premier plus website

Stayed with my daughter for the night to catch up with some family friends and had a lovely stay!! The lady that checked us in was friendly even as she was rushed with customers. A big thank you to Danielle and Jesse for their support, I had a very nice stay! The bar was a plus too

I am a great fan of Premier Inn. I chose a premier room this time because I had an important virtual meeting to deliver and premier room includes Ultimate wifi. Very unfortunately both the ultimate wifi and free were unable to sustain a connection and I was consistently dropping off my zoom call. I was unable to use my phone as a hot spot because there was minimal 4G connection. It made my online commitments in the evening and the morning very difficult and stressful. I’m unsure about being able to rely on the wifi to work again and may need to consider an alternative space.

In a plus room which is recommended, breakfast is ok but I've been let down twice by eating in the evening in their restaurant. The waiting times are just ridiculous. Took them 50 minutes to get my drink, an hour to get my food, forgot what I ordered. I won't be eating there again. This is based on 2 separate visits so it's consistently crap in my eyes. 1.5 hours to have a main and dessert lol.

How are the rooms so uncomfortably hot in April with the outside temperature at 6 degrees ? Poor nights sleep even when we removed the duvet. The room must be 25 degrees at least. Staff were difficult to find but good when you found one. Car parking was £14 for 24 hours in the multi story over the bridge.

Good visit as always. Staff member Maria was very attentive as always. She seems to.be completely holding everything together, running around doing everything. Everytime I come here, she is on it with everything. It's really nice to be greated with by staff that you are familiar with each time.

Another great stay at Duke Street. I realised I had made a mistake with my future booking for August. MARIA at reception was amazing and kindly sorted everything out for me and rearranged the whole booking for multiple rooms. I am so grateful- thank you MARIA - a true professional!!!

My stay was a nightmare were the bedbugs that I found crawling over me and in the bed in the early hours. I was covered in bites, some which still haven’t disappeared even after 3 weeks and are itchy. I had a poor sleep and stressful night, which impacted my health. I would’ve thought that having a premier plus room would mean that the standards are higher but it was appalling, the bed felt old and worn and unclean. I felt disgusted by the whole experience.