Manila Santa Cruz Hotels

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

The hotel is pretty okay for the price. The ac is super loud and it's situated in a very shady part of town. The water in the sink and shower is quite weird and they sadly only had the old plugs. The employees were amazing and very accommodating. For the price, the hotel is okay.

Location was perfect. Right next to the LRT means that I had immediate access to the best mode of transportation around. on the ground floor outside the hotel, you can find Jollibee across the street, Mang Inasal to the right of the gate, Greenwich and Watsons at the very same building, a 7Eleven right next to the hotel, BPI across the street from Jollibee, and it's only walking distance to SM City San Lazaro. If you don't mind the noise of the train, traffic, and music softly blasting at the distance, I highly recommend this hotel for a great location. Service was also great. The first room I was assigned to had non-functioning outlets and they moved me over to the next room over. Everything was perfect, just make sure to bring your own adapters in case none of your plus fit the sockets (Parallel Outlet with Grounding). Staff is also kind, berated by another guest because they forgot about the rule of no alcohol or smoking allowed in the building. They took it like champs and I do applaud them for their quick service. Cleanliness-wise, the closet was a bit dusty, but not too much. The bathrooms may vary, but they are clean. However, during my stay, some roaches and small worms enter the bathroom, possibly through the main drain hole. On top of that, the sloping of the bathroom doesn't lead to the drain, so you get pretty big puddles even just at the sink. It's not the best, but it isn't the worst either. Otherwise, I am still thankful that there is a heater included with the showers. For the amenities, they don't offer much, apart from being close to ones that are truly good. They do provide free bottles of water, a small tube of toothpaste and some toothbrushes, and a free roll of toilet paper. Their fridge in the lobby doesn't work, and if you do have issues with anything in the room, you can simply inform the staff and they'll sort it out quickly for you. The bedding is clean, comes with 2 pillows (I stayed in a standard room with one double bed) but the mattress is a bit tough, but I quickly got used to it. Overall, I do recommend this location, just make sure to read the fine print about what you can/can't do and/or bring into the hotel, just to make sure you don't end up like those previous guests I mentioned. They do clarify there and they do also clarify when you do check-in at their kiosk. And yes, it was pretty great staying at this location. Would love to come back the next time I visit Manila. Note: Pictures taken were after my stay. Everything looked better when I first came to the room.

Good points first: 1. Generally nice people 2. Close to a convenience store and fast food 3. Close to groceries and shops For improvement: 1. They charge for extra pillow 2. Basic breakfast, plated 3. Very tight shower and bathroom. Water splashes from shower spilled thru the whole bathroom area. Yet very small rag to wipe off the water 4. Shower drain takes time to suck in the water which causes a puddle 5. Takes time to contact them. Seems like no one is attending to them. Tried 5 times contacting house keeping, none... 6. Not enough electric outlets. Just 2 for the entire room which can accommodate 2 to 3 persons 7. They only give 1 key by default. You can request additional though.

Lai Lai Hotel Manila is located in the heart of Chinatown Chinatown in Manila, the capital of the Philippines. Although the equipment is outdated, after all, deep in Chinatown, surrounded by restaurants, pharmacies and supermarkets opened by Chinese, it is very convenient to do everything. Hotel check-in requires a passport and vaccine card, and a deposit of 1,000 pesos, which will be refunded upon check-out. The restaurant on the first floor of the hotel, typical Chinese food, is good. The restaurant is open from 10:00-21:00. The price of more than 200 yuan a night is not bad, after all, there are people who can speak Chinese, which is quite convenient. However, due to the large population density and small area of Chinatown, the traffic is relatively congested, and it takes more than an hour to drive to the airport.

We notify our booking that we will arrive late to check in. Once we’ve arrive around 10pm, the guard help us to our bags and go to the front desk and wait for 5min to open their booking system. We just got surprised that our room is not yet prepared and one thing got irritated me is the front desk staff don’t know if there’s still rooms available but we booked the hotel 2days prior. We booked a One Queen room and only available left is a two double bed room. We have no choice just to get the last room left and the ac is not working properly and need to call a staff to fix it. Also requested to get an wake up call but no one call us and woke up about 10am late. We went downstairs and complain about what happened since last night. The front desk on duty by morning i think is an intern yet but they told us wait for someone who will assist to our issue. Another thing what happened since we woke up late and our free breakfast is until 10am only i remember and the biggest upset is we just requested for late check out since for the inconvenience we need to fix our stuff (woke up late), a random staff surprised us to open the door without having knocking down and he used master key and the staff told its check out time. I replied and said that they didn’t inform their staff and surprisingly will open the door getting out our privacy? Old hotel and bad service, I will not stay at this property again even for short night sleep

Good location and reasonable price make this a good alterative for budget minded travelers. Situated between downtown and Quezon city and close to a variety of transportation options. A good variety of restaurant choices both neighborhood and franchised offers a taste of local cuisine at reasonable prices..

It's not our first time to book and stay at this place, and every time, it doesn't disappoint us. Everything is a 5-star to me. From the reception area and speedy check-in system, the spacious room and amenities, and the courteous and kind hotel staff. It is located in the heart of the busy streets of Manila and very near to so many places you can roam around. Regardless if you are staying alone, with a couple or a group, this place is really a good and relax home for you. I definitely recommend this place to everyone. PROMISE, IT WILL NOT DISAPPOINT YOU!

The check in was smooth despite last minute booking at late night. It's close to LRT Bambang and 1km from LRT Recto and near UST area, which was convenient enough. The hotel is newly renovated although the room size is small. Wifi works well in room. Shower room was clean. Bottled water and the RedDoorz amenities were provided. The only thing that annoyed me was a loud noise of the window-type A/C. Overall, I enjoyed my stay at this new RedDoorz.

It's really value for money. Our purpose is just to have a place to put our stuff in. I like that the aircon is good so we were able to sleep well. The location is good and there's a lot of food options around, plus it's close to the Blumentritt and Abad Santos stations. Also, they allowed us to put in our stuff as we went to the hospital and MAB.