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5 star

The Westin Palace, Madrid
4.4/5119 Reviews

The Westin Palace, Madrid

Madrid City Center Madrid|2.62km from Matadero Madrid
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Explore Guest Reviews of Hotels in Madrid

Searching for hotels near Matadero Madrid? Compare room rates and reviews to find your ideal stay.
Eric Vökel Boutique Apartments - Atocha Suites
4.4/595 Reviews
Overall, the price is very high, and the trip is close to the Atocha train station, but it is very tiring to push the suitcase. There are 2 supermarkets near the hotel. It is convenient to buy daily necessities, and it is also near to Lichi Park . You have to clean the room by yourself. The room is quite large. On the last day, you must pay attention to LOCKER who checked out your luggage. Otherwise, it will be used up by others and there will be no place to send it. . . . .
Hotel Gran Legazpi
4/542 Reviews
Madrid Rio
When it arrived, it was raining in Madrid, but because of the low rent, the water was overflowing to the first floor of the hotel. After all, my shoes and pants were soaked with dirty water that it was very unpleasant. This hotel is not recommended on rainy days.
Rio Hostel
3.4/527 Reviews
Correct, it was under construction so when they finish it there will be a leap in quality.
Hotel Praga
4.1/599 Reviews
Madrid Rio
Rooms correct and clean, but 2 big issues : 1./ Only 1 lift working, impossible to take at rush hours, because it was really impossible to wait so long... 2./ Breakfast overcrowded : no clean table available, queux of more than 5 mn to have a coffee...
Bob W Arte
4.6/570 Reviews
I always go to Madrid for work and I now love being in a floor instead of a hotel room! I feel more like it and I have already created a link as if it was my home in Madrid. The hotel is very comfortable and is very comfortable and is very comfortable. You have no equal attention to your client.
Hostel Acacias
3.1/56 Reviews
de mi reserva en la puerta del wifi de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de la casa de

Frequently Asked Questions

Madrid Travel Guide

Looking for hotels in Madrid? Trip.com is a great place to start. Book your hotel on Trip.com for an amazing travel experience. While traveling to Spain, Madrid is one of the most popular destinations. Madrid is a city with tons of tourist attractions. You'll never want to leave!

Madrid–Barajas Airport is the primary airport in Madrid. It's easy to reach Madrid. The city can be reached by plane, train, and car.

There are 1494 hotels in Madrid on Trip.com, including luxury, boutique, and budget hotels. When looking for hotels in Madrid, there are likely good options at a nightly budget of just 142 USD. There are 29 five-star hotels in Madrid at an average price of 396 USD per night. There are 168 four-star hotels in Madrid at an average price of 232 USD per night. There are 141 three-star hotels in Madrid at an average price of 163 USD per night. There are 130 two-star hotels in Madrid at an average price of 83 USD per night. There are many well-known chain hotels in Madrid. In Madrid, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Novotel is the most popular brand among tourists. Senator Barajas in Madrid is a favorite among Trip.com users. Hotel Paseo Del Arte is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Madrid, nearby attractions like Plaza Mayor, Monumento a Alfonso XII, Puerta del Sol can be your first stop. For short trips in Madrid, Royal Palace of El Pardo, Terraza de Chamartin, Ciudad Deportiva de Real Madrid are all good options. The most famous attractions locally are Royal Palace, Plaza de Oriente, Square of Spain. With a developed commercial area, visitors can head to Calle de Serrano, Gran Via, Mercado de San Miguel for a great shopping experience.

Average Temperature

• January to March: 10.34°C during the day, 6.1°C at night

• April to June: 19.2°C during the day, 13.74°C at night

• July to September: 26.27°C during the day, 20.22°C at night

• October to December: 12.29°C during the day, 8.54°C at night

Average seasonal Rainfall

• Spring: 32.67 cm

• Summer: 41.33 cm

• Autumn: 17.67 cm

• Winter: 53.67 cm

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