Hotels near London Heathrow Airport, London

The service was good and quick. The hotel room was of high-quality and worth what I spent. The only letdown was the breakfast, it was not as good as other Holiday Inn Express breakfasts that I have experienced, and not as good as some other nearby airport hotels. However, I would stay again.

It was a good hotel with all the amenities in the hotel. The size of the rooms are pretty small but okay for an individual. best part about the hotel was the location, it is very close to Airport ( you can just hop on the london bus ).

The location of the place is really good like 10 minutes from the airport, very convenient, check in was really fast and staff seemed nice the room was okay did find some stains on one of the cushions which wasn't great and the remote was dirty too.The bed was fine and comfy enough but could hear the person next door very clearly which was the best too. The bathroom was nice and clean with shower being good too, so overall I say it's good enough but only if you can find a cheap price for it.

Front Desk services required improvements- Location wise is great, just 1-minute walk away from London Heathrow T2; u can access directly through the same level of the Arrival Hall through the sheltered multi-storey car park. If u can come from London’s metro, walk across the bus lanes but do watch out the direction because limited signs available. The front desk services sucks, they basically like a bunch of standing brochures repeating the sentences; without even care of what the guests said. They just wanna check in the guests at soonest possible speed. The room and linens are clean, good for an overnight stay

Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att

Lovely hotel a little difficult to get to on the London Underground as trains only run every 30 minutes . Stopped at Hatton Cross to wait for the train It was certainly worth the wait. The king size bed in the room was extremely comfortable . Nice walk in shower. Lots of body wash a lotion etc. Good was very tasty and reasonably priced considering it’s at the airport. Could NOT hear the planes taking off even though I could see them a short distance away I would highly recommend this hotel to family and friends

Overall, room size good, clean and reasonably comfortable. Location for airport users decent. However, service leaves much to be desired. I understand there are 4 star hotels (e.g. Novotel on Stevens in Singapore is an example of how good things could be) and '4 star hotels' (e.g. like the Crowne Plaza in question) and thus I wasn't expecting the service level of a Sofitel or Marriott but I was still surprised at how bad things were. List form given there were multiple (admittedly small with the exception of point 2) aggravating issues: 1. A staff member stood and watched as I struggled with bags upon getting out of the car. A friendly nod, but no help. 2. The receptionist was particularly dire. She saw my travel rucksack, decided I was apparently a only a poor backpacker and possibly not deserving of respect, and treated me as such. I would like to apologise on record here for encroaching upon her time. Given this is only the Crowne Plaza I wasn't expecting anything fawning or particularly deferential, but the overt disdain and hostility was particularly evident. Even if I were a backpacker, I still deserved basic respect as a human being. It would be more prudent for the staff to understand that should they want to act like they are entitled to a certain level of customer, the product on offer should probably match that expectation in the first place. 3. No soap. No shampoo. Just empty bottles. 4. Biscuit wrappers strewn on the floor of the lift. 5. I called down for help with the bags upon my departure. The staff member who came up had no trolley. It had to be explained to him that perhaps a trolley would be helpful. So he sauntered slowly down to get it. Meanwhile, my taxi was waiting. Waiting. A little common sense may have been ideal there. I don't usually write reviews and in fact usually read them with a raised eye-brow, as I think a lot of people tend to expect six star service on a two star price point, and I also have a significant amount of sympathy for public-facing workers, given how entitled and plainly lacking in common sense so many customers seem to be. Despite this, my experience at this hotel was simply so poor that I just had to do something - and writing a review is probably healthier than dressing down that receptionist, which was what I truly wanted to do.

It doesn't take much to send your bar staff on a cocktail course and buy a ice crusher to make a margharita. Please don't advertise it if it can't be made. Very expensive too considering it tasted of soap and had big chunks of ice floating in it and a slice of lemon and not lime. I chose to stay for two nights as a destination hotel rather than 'just a hotel near the airport' so I suppose you could label a 'service' hotel but I have felt after being here for one day and one more night to go, it is not a place where people want to create or make relationships as I have felt it being rather a 'no' environment. I have done my best to be friendly but felt a little bit like more of a nuisance for wanting to create more relationships as a solo traveller especially when at 10 staff started to clear breakfast before I was even finished at 10.30 and then looked at a plate I had taken with me to my room as if to say 'you shouldn't be taking that' when it felt too uncomfortable to finish it in the main room. I may be unusual in my longer stay but I have still paid and a good customer and travel and stay in hotels a lot. The price is a good deal but that should still reflect good service. There should also be instructions on how to work the tv as I couldn't and then I met two ladies who had sat in the lounge for 4 hrs because they also couldn't work it so I helped them out. I train staff in friendliness and not saying they weren't but in my opinion, their needs to be a bit more approachability for a hotel near a major London airport with such incredible facilities such as a roof terrace overlooking the runway. It feels a bit like it has been forgotten and just left to be as it is as a very small part of the large Thistle Hotel Chain.

Customer service was great. Lots of patience in providing information. I found the room warm at night because there is only a comforter but not a sheet. I truly don’t understand that. Do they was this heavy comforter between customers? The location is not near restaurants or shops. But the bus service is very convenient. We took a bus to the airport. We also took a bus to Oxbridge mall.it had lots of activities, restaurants and shops.

I loved my stay here. Perfect if you're heading to the airport first thing in the morning. So close to the airport bus, got there within 15 mins. There was also a free breakfast before I left. Overall great stay!