Anonymous User
March 26, 2022
I deliberately retreated from the hotel in the urban area to experience the inn, but I was very disappointed and would not recommend it.
1. After staying for two days, let’s talk about the facilities first, the hardware is remarkable, the sanitation is very clean, the auntie is nice, but the air conditioner couldn’t be turned on on the first night, the store explained that it was overhauled, and they didn’t notify the guests in advance . Although it was freezing enough on the first night, it's okay to finally open it on the second night. The sound insulation of the room is not good. If the service is good, it can be made up for, but the service is even more unsatisfactory.
2. Arrived at the hotel at 2:30 p.m., there was a very loud noise coming from the yard downstairs outside the window. I asked the boss and said it was the water pump next door. I thought it would be quiet at night. When I came back at night, the noise was louder and louder. Obviously, I couldn’t stop at all. The buzzing was like an engine next to me. I called the store at 11:30 at night to discuss changing a quiet room. The boss didn’t agree at first. Clean it once, the noise is not something we can't control in the store, there is no other way. I asked me to change it tomorrow, and I finally agreed after all, it's not bad.
3. The next day I thought there would be no noise problem, but at 1 o'clock in the morning at night, I don't know if it was a customer or a friend of the store, laughing, laughing, and some people were teasing dogs, chatting, coming in and out, I couldn't take it anymore and sent a message to the boss and finally quieted down.
4. On the day of departure, Ctrip clearly wrote the check-out time at 2:00 p.m. with the delayed voucher. When I went out at 11:40, the clerk chased me out and asked me if I wanted to check out. Our family checked out at 12:00 noon, otherwise To add room charges. It's too scary, Ctrip's order is written so clearly, didn't you see it?
5. At 1:40 pm, people were packing and changing clothes in the room, and there was an aunt who swiped the room card to come in without knocking the door, which was also very speechless. 6. As for the upgrade of the room type at the time of booking, I didn't enjoy it at all. Forget it, the room is not soundproof and has no air conditioner. In the end, this service is also disappointing. I don't know the reason, but the last thing I want to say is that the little brother at the check-in was very nice, he helped with the luggage, and responded in a timely manner, even though he was a bit reluctant to change the room, he changed it.
Hope to improve the service in the future.
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