Anonymous User
July 18, 2022
It is really far from this hotel.
I arrived at the store around 8 o'clock that night. There were three rooms in total, and I was given an 830 room card. After checking in, I took the room card and left without entering the room.
We got back to the hotel at about one o'clock in the morning and went upstairs to open the door to find that it was locked. Someone was actually checking in, and they were startled!
When I got to the front desk, I told someone that I was staying, and when I asked what was going on, the front desk was still dissatisfied. From the beginning to the end, I felt that it had nothing to do with me, and said that the room card was wrong, so I gave 638. To be safe, I asked the front desk for two The room card, the key point is that the second one was found by the front desk at the back room.
The explanation given for checking out the next morning was that room 830 was not ordered in the system that night, so it was opened to other guests.
Well, here comes the problem. The 830 room card that opens at 8 o'clock has the number 830 clearly written on it. Since the hotel room card is marked with a number, and the other one can only be obtained from the front desk in the inner room, where did the other guest room card who stayed at 830 come from? Besides, I have already checked in with my identity information, why did I let other guests in? ? ?
The grade of this hotel is not low. I really have nothing to say.
In addition, there is no free tea clearly written in the reservation. The bed is hard to death, and I can even feel the raised steel wire of the mattress. The corridor is very noisy since 6:00 in the morning.
Really, you are not a hostel, and it is impossible for a hostel to make such a low-level mistake, I hope there is a reasonable explanation. Is it management chaos, or what?
First, this kind of thing shouldn't happen. Secondly, after the incident, no one will come forward to face it. It is not an embarrassment, I am sorry, it can cover up your unprofessionalism and low-level service. After all, when something like this happened, no one of you gave a satisfactory and convincing attitude from the beginning to the end.
I don't know the attitude of the guests who stayed at 830 that night. Anyway, I think if your hotel can't do this well, it can be closed for rectification.
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