The Pacific Sutera Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kota Kinabalu
The Pacific Sutera Hotel
No. 2 of Top Family Hotels in West Coast Division
The Pacific Sutera Hotel, 1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100, Malaysia
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Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. This resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera. Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle. Grab a bite from the grocery/convenience store, or stay in and take advantage of the resort's 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite. Make yourself at home in one of the guestrooms featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
The Guest including Minors(below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused.
"The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.Show More
We Price Match
Last booked 1 hr ago
4.3/5Very Good·Location: 4.5
“ Convenient location ”81% Recommended
All 462 Reviews
Amenities
Golf CourseOutdoor Swimming PoolExclusive Beach AreaSnorkelingSaunaSpaMassage RoomFitness RoomPublic ParkingFreeAirport Pick-up Service
All Amenities
Surroundings
Airport: Kota Kinabalu International Airport
(6.7 km)
Train: Tanjung Aru Railway Station
(7.0 km)
Train: Kinarut Railway Station
(18.2 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Presidential Suite
1 King bed
268m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Bathtub
Refrigerator
Check Availability
10
Executive Suite
1 King bed
105m² | Floor: 2-12
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Bathtub
Refrigerator
Check Availability
3
Premium Deluxe Golf View
1 King bed or 2 Single bed
32m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
12
Deluxe Sea View Room
1 King bed or 2 Single bed
32m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Bathtub
Refrigerator
Check Availability
11
Deluxe Golf View Room
1 King bed or 2 Single bed
32m² | Floor: 2-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Tea Bag
Check Availability
3
Premium Deluxe Sea View
1 King bed or 2 Single bed
31-32m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Sea View
Check Availability
7
Junior Suite
1 King bed
75-83m² | Floor: 9
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Bathtub
Refrigerator
Check Availability
8
Family Room
1 King bed and 2 Single bed
67-75m² | Floor: 7
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Bathtub
Refrigerator
Check Availability
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Guest Reviews(462)
4.3/5
Very Good
Verified Reviews- Cleanliness4.3
- Amenities4.2
- Location4.5
- Service4.1
Lydia
April 4, 2024
My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations.
The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff.
I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression.
I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service.
Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu.
Warm regards,
Lydia
Guest User
April 6, 2024
Such an amazing place and the sunset is unforgettable. A great place for holiday. Hotel location is very nearby to airport and the city. Will definitely come back.
Anonymous User
February 26, 2024
A very nice hotel. 1st - I'm so lucky because my room upgraded to the Luxury Room. 2nd. The view is so nice. A lot of fun activities I can do such as bowling, snorkelling, swimming (No need to pay extra money)
3rd. The food is very good.
JessKici
March 2, 2024
Bfast just nice, kids enjoy the poolside. Overall I like the view of the boats😇
Mrs. Doug E
February 29, 2024
Great location, clean room and can watch beautiful sunset from the swimming pool.
Ong San
January 31, 2024
Location is excellent just right in front the sea and the main jetty to islands. Resort has in house tram to send guests to their next door club house building. We got a room balcony with golf course view plus can see airplanes fly over for landing, very relaxing.
Guest User
April 12, 2024
Great holiday stay at Pacific Sutera!
G’s style
October 13, 2023
First impression upon check-in wasn’t great. Was told that our seaview room would only be ready at 6pm. We were informed we would get a room on a high floor and we thought since high floor room would afford better views, the wait would be worth it. They said they would call us when the room was ready. At 6.15pm, we haven’t heard from reception, so I walked to the counter to ask about status of the room. They said yes it’s ready (but no one called us) ! Unfortunately they said the room on the high floor we were supposed to get had some fault/ problem and they issued another lower floor room for us. Not the kind of service we were expecting from a 5* hotel. Late check in / room not ready , making us wait 3 hours for our room was bad enough. An afternoon wasted and ruined our plans for the day !
Seaview room but window was small and no balcony to step out. Half of the view blocked by trees and could only see a bit of the sea.
Bathroom is old, needs upgrading. One sink, old bathtub, small corner shower which felt a bit of a squeeze. Showerhead is fixed, can’t turn or change the angle. Water temperature not hot enough.
Breakfast was so-so.
Facilities around the hotel was good
but our check-in experience left a bad taste in our mouths throughout our stay.
Guest User
January 23, 2024
Nice hotel nice food nice view
Nice experience at this hotel.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
To check in, provide the following 3 days in advance: proof of identification, their check-in time
Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | MYR 180.00 (approx. US$37.68) per person per night Adding crib: Free |
Children 3 years old and over | MYR 180.00 (approx. US$37.68) per person per night |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:30 Open
| Age | Fee |
|---|---|
Children 6 years old and under | Free |
Children 7–12 years old | MYR 32.50 (approx. US$6.81) per person |
Children 13–17 years old | MYR 65.00 (approx. US$13.61) per person |
Adult | MYR 65.00 (approx. US$13.61) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 1999
- Renovated: 2014
- Number of Rooms: 500
Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. This resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera. Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle. Grab a bite from the grocery/convenience store, or stay in and take advantage of the resort's 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite. Make yourself at home in one of the guestrooms featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
The Guest including Minors(below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused.
"The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
Services & Amenities
Most popular business facilities
Golf Course
Outdoor Swimming Pool
Exclusive Beach Area
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Public ParkingFree
Airport Pick-up Service
Bar
Tennis Court
Bowling Alley
Billiards Room
Squash Court
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Children's Pool
Children's Playground
Water Slide
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Children's Playground
Restaurant
Silk Garden
Cuisine: Chinese
Dining options: Available for reservation
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