Johor Bahru Hotels with Wi-Fi

I've booked 2 rooms via trip.com. I've took pictures of the half eaten food and food debris strewn around the table. There was rat in the room - 2706. I've bought 2 'siew pow' for the my next morning pre-breakfast snack and left it on the table next to the TV but was eaten by rat(s). I've shown the pictures to your reception staff but was told that they will send the cleaner ro clean up the mess, a solution which did not address the issue. It's not the cleaning up we are concerned about but the frustration and minor loss we suffered. Also, seems like the room they let out was renovated halfway through with the wall not painted and floor laminates not properly sealed.

We had an early checked in for 1 room & got another slightly after 3pm. So we got to recharge ourselves & our kids had a great time in the bathtub. We had an extraordinary assistant by Mr Hafizi (receptionist) when we were having trouble in our grab food delivery. Breakfast buffet was delicious. If only can have more variety like roti canai, tosai, mee soto, laksa, chicken rice. Valet parking was excellent. Security did a great job. Keep it up. But should have standardised sheltered valet parking. Sheltered & non sheltered valet parking carry different prices. Main entrance to the lobby should have a ramp or slope to ease up the luggages movements. Gym doesn’t have treadmills, just heavy weights. Overall, nice place to stay in & safe for our family too. Thank you for having us. Will patronise again in the near future.

Nice hotel. Room is bright and great location. But isn’t super clean. Hair and powder found on bed. Amenities don’t have cotton pad. Hair found in packaged earbud. Breakfast was pretty good as attached. Will stay again if price is reasonable. Without discounts it’s not worth it.

Room Number: 1128, 1129 Pros: - nice sea view - comfortable bed - separate bathtub and shower area - Huge pool (feels like a resort, with slide for children so very family friendly) - decent size gym - breakfast buffet had decent variety and taste (very value for money given cost of room) - staff were friendly and proactive Cons - Room shows serious signs of ageing. Even though could see that it was refurbished, things still look like they are falling apart - not sure if it’s just my room, but tv channels come and go. Sometimes it’s working and sometimes it’s not. Limited channels as well. - pillow was way too soft - My King size bed was actually two super single beds put together. - Only bath towels provided and it was very worn. No other towels provided. - Not really baby friendly as there hotel does not have baby shower tub. Thankfully room comes with a bath tub - sound insulation pretty bad. Could hear sounds from the corridor

Baik I think I got a new 🆕 on the phone and I have a few that one is the way to confriming on the way to work ok ok I just want you 😚 on the phone and I can get you to come over 💕

You can walk to CIQ but takes around 8-10 minutes. Not covered. There's a swimming pool but according to my kids, it's very cold swimming in it, not sure if it's the current weather. So they are not ecstatic about it unlike other hotels we have been thru. The pool is not that clean either. But the gym is top notch. Breakfast top as well. The room is great and warm cookies were provided during check in. The hotel team gave my daughter a small cake for her birthday upon request. Kudos! Free AC charger (I got around 2.7kW) for EV car (6hrs) The good stuff definitely overshadows the minor weaknesses.

We been here for few times. This time when we checked in, we met Receptionist name, Ms Nor Ashikin. She's grumpy, not friendly and has no eye contact. When we ask questions she didn't give eye contact. We wanna to inform her that we book 2 different booking, one with Trip.com and the other booking is directly to the hotel, due to rooms available at trip.com. Through our explanation, she didn't give us any eye contact. We have to ask again what we need to do. With her eyes looking at the screen, she told us tomorrow come down again with the key. That's all, so the next day we meet Ms Natasha, she was so friendly and helpful. We found out that Ms Nor Ashikin missed out our requirements. Ms Natasha helped us up. For Ms Natasha I will give 5 star but for Nor Ashikin, I'll give one star. Overall we love our stay here and will definitely come back but we hope we won't come across Ms Nor Ashikin. Not only to us, she was very hostile towards other guests too. The management needs to do something about her hostile attitude towards the Guest especially.

Great location, right beside KSL. But the mall was closed due to CNY. The rooms were dated but very clean All the staff from check-in counter to house keeping and restaurant were very friendly and professional. Breakfast situation was pretty chaotic the restaurant was very full until the staff had to open banquet tables for guests waiting in the queue. Food was mediocre but it was replenished very quickly. Overall, a pretty good hotel if the rates are reasonably priced.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

It was a great birthday gift for me Will Definitely Will Be Coming Back Here Its Very Close To Customs CIQ