Anonymous User
December 29, 2023
This hotel is not worth the price in terms of facilities or services. The only 1 point it deserves is that I called the security guard at the door because the attitude of the security guard was the only one worthy of praise in the whole hotel.
1. Let’s talk about the facilities first. Let’s forget the decoration is old. There was a strong musty smell as soon as I entered. I stayed there for three days. Even though I opened the windows for ventilation, the musty smell still lingered for a long time. I couldn’t breathe normally. There was also a bed. When I opened the quilt, there were either black stains inside or it was torn. I was so short of money that I was reluctant to change the torn and dirty quilt. Then there was the toilet. The floor drain in the bathroom was blocked. Only twenty seconds after the water was turned on, feet were already soaking on the floor, making it impossible to take a normal bath. In addition, there is a super small TV. I almost thought I was renting a hotel in 1999.
2. Talking about the service attitude, the woman at the front desk really seemed to owe her something. The last time I checked in, no one was staying in the entire hotel. She said there were too many residents and the room card hadn't been prepared yet. I was shocked. Your room card was made fresh? Then this time when I checked in, I checked in with a stern face. I took a shower at night. Their floor drain was broken. I called her and asked her to arrange for someone to repair it. She actually said in an indifferent tone: "You can clean the floor drain yourself." Just take it out." The floor drain cover has a through hole on it, so someone has to dismantle the floor drain before it can be used, and the guests are asked to dismantle it themselves. After calling for a long time, no one came. After calling for the second time, an aunt slowly came over and dismantled the floor drain before it could be used. Then the focus is on the day of check-out. Considering the problem of being late for lunch, I used a lot of points to exchange for a late check-out until 14:00. In fact, I was ready to leave the hotel at 12:30. As a result, at 12:30, when I packed up and went out, several phones in the room rang at the same time, like an air raid siren, which scared my elderly family. It turned out that it was the front desk urging me to check out. Is the customer requesting a late check-out and the front desk didn't know about it, or are you urging others to check out at 12 o'clock despite knowing it? If you offer this service on Ctrip, is it invalid in your store? If I didn't need to eat, who would care about staying here for two more hours and breathing in mold for two more hours?
3. Other questions: KTV! There is a KTV next to this room, which is open until two o'clock in the morning every day, and the howling of ghosts and wolves continues until two o'clock in the morning. If the sound insulation of the guest room is not good, don't open a KTV next to it. You have to make money for entertainment there as well as leisure money here. In the end, the residents are responsible for the noise, and the hotel itself makes the money.
I usually don't bother to comment, so I won't be happy if I don't comment this time!
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