Grand Mercure Jakarta Kemayoran
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Central Jakarta

Grand Mercure Jakarta Kemayoran

Health Protected
No. 15 of Top Premium Hotels in Central Jakarta
RRWX+HR2, Superblok Mega, Jalan Kota Baru Bandar, Jl. Benyamin Suaeb No.Kav B6, South Gunung Sahari, Kemayoran, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10610, Indonesia
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A stay at Grand Mercure Jakarta Kemayoran places you in the heart of Jakarta, a 5-minute drive from Jakarta International Expo and 6 minutes from Mangga Dua Square. This 5-star hotel is 3.5 mi (5.7 km) from ITC Cempaka Mas and 4.9 mi (7.8 km) from Jakarta History Museum.Show More
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hotel overview picture
Last booked 3 hrs ago
4.4/5Very Good·Cleanliness: 4.5
Great stay!80% Recommended
All 134 Reviews
Amenities
Golf CourseIndoor Swimming PoolOutdoor Swimming PoolSaunaMassage RoomFitness RoomPrivate ParkingFreeBarNightclubRestaurant
All Amenities
Surroundings
Metro: Bundaran HI Station
(9km)
Metro: Stasiun Setiabudi Astra
(10.4km)
Airport: Soekarno-Hatta International Airport
(11.9km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Deluxe Twin Room
2

Deluxe Twin Room

2 Single bed
34m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
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Classic Twin Room
8

Classic Twin Room

2 Single bed
36m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
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Deluxe King Room
6

Deluxe King Room

1 King bed
34m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
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Executive King Room
4

Executive King Room

1 King bed
38m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
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Executive Suite
9

Executive Suite

1 King bed
80m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
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Business Suite
7

Business Suite

1 King bed
50m² | Floor: 2-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
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Superior Queen Room
6

Superior Queen Room

1 Queen bed
32m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
Check Availability
Superior Twin Room
7

Superior Twin Room

2 Single bed
32m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
Check Availability
Classic King Room
6

Classic King Room

1 King bed
36m² | Floor: 9-26
Has window
Free Wi-Fi
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Amenities
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Guest Reviews(134)

4.4/5
Very Good
Verified Reviews
  • Cleanliness4.5
  • Amenities4.3
  • Location4.4
  • Service4.3
Guest User
December 29, 2023
DO NOT BOOK THIS HOTEL. WORST HOTEL STAY IN JAKARTA. BAD HYGIENE, CRAPPY SERVICE, TERRIBLE BREAKFAST, NONSENSICAL REGULATIONS. I booked this room to go to a concert nearby. Checked in at 3-4 PM on December 23, 2023, room was decent and cold. Left for the concert and returned at 1 AM, room still pleasantly cold, as hotel rooms should be. Went to sleep, then the air conditioning went completely off sometime between 2 AM to 4 AM. Tried checking the control panel, nothing worked. This is what went down afterwards. 1. I called receptionist (Arman) who told me that the AC is adjusted by THE HOTEL’S CENTRALIZED SETTING. If so, why the hell would you install a control panel in the room?? Second of all, what was the reason for them to turn off the AC through the said centralized setting when someone’s clearly staying in the room?? He then said he’d send a technician immediately. 2. Technician came by and proceeded to CLEAN THE AIR VENT, making a whole lot of noise. After cleaning for fifteen minutes, he put the air vent back together and left. 3. Ten minutes afterward, the room proceeded to heat up instead of cool down. Impossible to sleep in. I called the receptionist again and Arman answered, saying that the problem was that THE ROOM’S AIR VENT WAS DIRTY. My question is, how does the air vent get that dirty after less than 12 hours of use?? If that’s the hotel’s reasoning, that means the air vent was not cleaned prior to me checking in, causing the air conditioning to fail and ultimately ruining my sleep schedule. Mind you, being able to sleep through the night was my main reason to book this room in the first place. Arman the receptionist doesn’t seem to understand that the hotel is at fault here and offered us a different room in an annoyed tone. At that point (nearly 5 AM in the morning and having only slept for 2 hours), my partner and I were already too exhausted to repack and move ourselves to a different room. I was also furious at how ridiculous the whole situation and Arman’s nonchalance is, so we left it at that. The next morning, we woke up for breakfast. Note that this hotel claims to be a five-star hotel. The food was horrendous. This hotel deserves two, three stars at best. Staffs? Unhelpful. I had to ask four different staff in the span of one entire hour for a soup ladle to get myself a bowl of miso soup. They don’t even put out new, clean eating utensils on the tables. Terrible, terrible breakfast experience. My partner and I then ordered lunch from GrabFood. When it arrived, I asked the driver to place my order by the concierge, as any other hotel would allow. Driver then apologized saying he is not allowed to step foot in hotel premises and is not allowed to hand the food over to any of the staff. Please note that I have stayed in a number of five-star hotels throughout Jakarta. Even the Langham and Kempinski would assign their security and/or staff to help us get our food from the driver and have it placed by the front desk. Some even offer to have the food delivered straight to our room. What does Grand Mercure Jakarta Kemayoran do, you ask? They tell the guest to WALK OUT OF THE HOTEL PREMISES AND FETCH THE FOOD OURSELVES. Not even at the hotel lobby, not even at the PARKING LOT, but outside of the building entirely. Does that make sense to you? Because that does not to me. Note that after having breakfast, I had also asked three times to see the general manager to address all of these unacceptable conditions. The manager never showed up even when it was time for me to check out. I didn’t bother asking for them again afterward. It is clear that this establishment has no interest in listening to their guests’ complaints. I also see that they reply to guests’ bad reviews online using the exact same template, no matter what the guests have to say. This is the worst hotel experience I have ever had in my life and I urge anyone reading this to reconsider your plans to ever stay in this hotel.
Anonymous User
December 6, 2023
it is an amazing couple of stay here and we have got to try Indonesian beer too which was a good thing 🍻
Ateews
October 11, 2023
The shower place is old and dirty. Not so recommend this hotel, although it listed 4*
leecoolshot
September 18, 2023
The hotel spots clean facilities and comfortable rooms with nice views. Only cons is breakfast is not as good as expected, eating out wil be much better choice. Lunch/Dinner at the Panameria (see attached photo) lounge opposite the breakfast area is much better choice, but not the best bet in Jakarta.
Charles
October 10, 2023
Good clean rooms and reasonably good service but not near to shopping or amenities.
Go travel from Hong Kong
September 5, 2023
Spacious room and new facilities , close to JIE , great venue to stay for exhibitions
Rajiv
August 6, 2023
It was an excellent stay. Great breakfast ! Location was so convenient .
CF-King
October 22, 2023
Overall stay ok, booking as extension for my previous stay. Room upgraded to classic. Good deal!
Eric
September 22, 2023
I have booked for 4 rooms (1 room executive and 3 free upgrade to deluxe ) for my wedding preparation and night. I'm appreciate they upgrade the room. But the experience in the hotel is very bad. especially the services. Take very long time to request something very simple like spoon, electric jar, additional chair, etc.. and the worse part is the room that I plan to stay for wedding night have an issue with the smart key lock. takes around 1 hour for them to open the door. At that time all my big family have to wait because we have traditional moment on that room. Finally they are able to open the door but cannot fixed it. When I ask them the solution they can only ask me to moved my room, but unfortunately I cannot accept it because "traditional" reason. Until I checked out there is no apologize from the hotel management. So i feel very disappointed, the service is very very bad. I hope that hotel management can improve the service quality.

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 12 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
AgeFee
Children 5 years old and under
Free
Children 6–12 years old
IDR 152,500 (approx. US$9.60) per person
Children 13–17 years old
IDR 305,000 (approx. US$19.19) per person
Adult
IDR 305,000 (approx. US$19.19) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Quite Clean
  • 4.5/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2015
  • Number of Rooms: 505
A stay at Grand Mercure Jakarta Kemayoran places you in the heart of Jakarta, a 5-minute drive from Jakarta International Expo and 6 minutes from Mangga Dua Square. This 5-star hotel is 3.5 mi (5.7 km) from ITC Cempaka Mas and 4.9 mi (7.8 km) from Jakarta History Museum.

Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and free babysitting. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.

Enjoy international cuisine at Catappa Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Treat yourself to a stay in one of the 505 guestrooms, featuring fireplaces. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Services & Amenities

Indoor Swimming Pool
Outdoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
Business hours: [Mon - Sun] 08:00-22:00
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Frequently Asked Questions

How much does it cost to stay at Grand Mercure Jakarta Kemayoran?

Prices at Grand Mercure Jakarta Kemayoran are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Grand Mercure Jakarta Kemayoran?

The closest airport is Soekarno-Hatta International Airport. It is 11.86km from the hotel and approximately a 26minutes journey by taxi.

What are the check-in and check-out times at Grand Mercure Jakarta Kemayoran?

The check-in time is after 14:00 and the check-out time is before 12:00.

Does Grand Mercure Jakarta Kemayoran provide airport transfer services?

No, the Grand Mercure Jakarta Kemayoran doesn't provide airport transfer services.

What amenities and services does Grand Mercure Jakarta Kemayoran have?

Grand Mercure Jakarta Kemayoran has the following amenities and services: Indoor Swimming Pool, Outdoor Swimming Pool, Golf Course.

Does Grand Mercure Jakarta Kemayoran have a swimming pool?

Yes, Grand Mercure Jakarta Kemayoran has a pool. Pool type: Indoor Swimming Pool, Outdoor Swimming Pool.

Does Grand Mercure Jakarta Kemayoran have fitness amenities?

Yes, Grand Mercure Jakarta Kemayoran has fitness amenities.

Does Grand Mercure Jakarta Kemayoran provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Grand Mercure Jakarta Kemayoran have non-smoking rooms?

Yes, Grand Mercure Jakarta Kemayoran has non-smoking rooms. Please view the hotel listing for details.

Does Grand Mercure Jakarta Kemayoran provide breakfast?

Yes, Grand Mercure Jakarta Kemayoran provides breakfast.

About This Property

Nearest AirportSoekarno-Hatta International Airport
Distance to Airport11.86KM
Nearest Train StationKemayoran Station
Distance to Train Station3.75KM
Nearest Subway StationStasiun Setiabudi Astra
Distance to Subway Station10.42KM
Average Price FromUSD149
Hotel Star Rating5