Best Hotels in Isla Mujeres

This was our 6th trip to Isla but our first to Izla Hotel and I would be honored to return. We booked a Superior Ocean View room with a tub on the balcony. We never used the tub. Room was perfect air conditioning worked very well. They supplied shampoo, conditioner, lotion, coffee and started with 2 bottled waters which increased with our stay as with pod style coffee grinds. The bed was super comfortable as were the linens. It was cleaned perfectly every day. Check in was smooth thanks to Daniel who reviewed all the documents in detail and answered all questions. Breakfast buffet was included with our room and was phenomenal every single day. From a table full of baked goods to fresh fruit, salads, deli meats and cheeses, cottage cheese oat milk oatmeal, yogurt, seeds, dried fruits, honey and other sauces, whole fruit for grab and go, hot dishes including pancakes, French toast, bacon, sausage, an additional meat dish and chilaquiles, also an egg station for however you like them. Orange juice and green juice and coffee were endless! Thank- you Josefina and Eduardo you and the crew treated us so well. Chef Lorena was present and greeted the tables from sun up to sun down. Pool chairs and beach chairs were plenty just ask for an umbrella as needed. We ate lunch beach side when at the resort the food is great! We did rent a cabana one day it costs $50 a day and your food and drink goes towards that total so it was included as we had drinks and cocktails throughout the day. Thank- you Claudia and Jimmy for looking after us on the beach and around the pool. Our dinners at Izla Café and Numa was so easy and good and the desserts were very tasty! On occasion we ate off site and sometimes we would go into Izla Café in the evenings for dessert only! Very relaxing quite hotel. We fully enjoyed our stay and will return. Thank- you to the wonderful staff Melissa and Brent.

An amazing experience . I was so skeptical from all these reviews but have nothing but great things to say about this place. It is a hostel and for a hostel it’s stunning , the location is great too. We stayed in the “ mini” room and it was great and quiet. The reviews say “ it’s so loud “ but it’s not even and I’m a light sleeper . I think the only way it’s “ so loud “ is if you stay on the teepee on the sand. I wouldn’t book them, they’re more $$, they’re behind the speaker and in sand . But the rooms or dorms are sweet, cleaners come every day, all facilities are great, security is always present and staff are lovely. I’m usually picky so I was so screwed after all these bad reviews but honestly can’t imagine why people are saying anything like that unless they expected a hotel or stayed in the teepee. The grounds are so beautiful and such a good location. ! It’s not a party hostel at all, if anything it’s too chill , there’s 2 nights they do a party but I never seen anything too large. Sleeping was fine with earplugs. Great hostel !

Everything was good You could fall asleep to the sound of the sea

We really enjoyed our 3 nights stay. The check in process was quick within 5-10 mins and we were given the quiet room type as requested when we booked which is great. Room is big and clean with amazing ocean view and come with your own private balcony and hammock. Shower water pressure and temperature were on point too. We were worried about the Wi-Fi due to the numerous complaints seen online but surprisingly it was great throughout our stay at the highest floor! Fresh drinking water located the lobby with hot drinks making facility and they also provide microwave which is a bonus. Location is very strategic as well, just get off the ferry pier then walk straight up the road and within 2 mins you will find Rocamar. Supermarket (Super Aki) is nearby too, within 1-2 mins walk only. So as the restaurants, laundry services and souvenir shops which were less than 5 mins walk. We would highly recommend this hotel. Con: They can improve on washing the towels, though cleaned but still stained.

Keep in mind - you come here for the beach! However, as frequent travelors of the caribbean we were so pleasently surprised with the service - especially want to give a huge shout out to Cirilo in the bar, Eduardo and Luis are amazing bartenders, Nubar and Jose Sierra in the front. anything we ever needed, they were there. The cevicheria and their staff are incredible as well! the servers are awesome. The food was really good. Just got to find qhat you like. I would stay here again 💯

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a

It's within walking distance from the ferry terminal, and the price is reasonable. You can hold your suitcase until 3pm on the day you check out.

Had an amazing time at this property. My high rating is based on the bang-for-buck + location. We stayed in the Castle Rooms across the street from the main building and while the rooms we more basic than I have ever seen, the price and location made it all worth while. If you are looking for beautiful decor/artwork, fresh flowers, stocked fridge and over the top service then keep looking. If you are looking for a quick getaway directly on a perfect beach that will not break the bank then consider this option. We spent very little time in the unit except for sleep and shower. The room was very clean with daily housekeeping, the AC worked wonderfully and the little fridge was ice cold. The lack of in-room Wifi was new to us but no biggie....we downloaded some movies/series etc. before we got there and also downloaded some more when we were there either by sitting by the pool or at Buho's.....or, at the end of the hallway closest to Buho's....different experience for us but actually nice to be completely unplugged from reality. We have stayed all over the Island except for Centro. Each previous time we kept a golf cart for the entire week so it was nice to save a bit here because we just didn't need it every day....everything was so close to walk to which was a really nice change. Never had an issue with loud music from the Bar etc. as reported by several others. Also never had an issue with service. The front desk staff were on the most part very pleasant and reacted to any issue that we had promptly. I have never been to IM and not experienced some kind of power outage or water issue so this is hard to blame on the property itself. The longest that we were without power was really only a couple of hours and seemed to be all of Centro if not more and the water pressure was very good and hot or cold as you wanted it. The ability to flush toilet paper when on IM is also a common request from every property that we have been to.....small island + tons of tourists = drainage issues. The pool was smallish but clean and we rarely saw more than 3-4 ppl there at a time.....many times empty. We paid approx. $1250 each which included flight from Toronto/Canada and accommodations (tax included). A few years ago I would not have thought that this was a deal but with todays pricing it was as good as it gets....especially considering that we didn't even need to put on shoes to walk to the beach.....50 steps at the most from our doorway. We did a ton of research on this place so there were absolutely no surprises. I love touring the Island so a full-time golf cart is something we always treat ourselves to but there is really no need to have it every day when this close to the action so, this time, we only rented on 3 or 4 of the days. I also tried a scooter this year for the first time.....I was always intimidated and scared to crash but, after a while, I got the hang of it and was very comfortable booting around especially early morni

If you're looking for a place with great service, this is it. Every single staff member was more than courteous. This is the second Excellence resort we visited and although similar every resort has its own experience and shine. Although you may be tempted to check out the steak house or the seafood restaurant for dinner, we highly recommend checking out the AGAVE restaurant. Not only did they highlight traditional local dishes but again the service was great! Our Hostess Alexandra, was friendly, made us feel more than welcome, and gave us some great tips as to what to do at the resort!