Old Palace Resort Sahl Hasheesh

Old Palace Resort is an amazing place - beach, pools, all inclusive (if you pay extra) and the staff are so friendly and helpful - nothing is too much trouble. I already extended my stay by 2 nights and wish I could stay longer. I would definitely stay here again

I booked the Chalet, and it is super convenient for families from 2 adults and 2 kids or 3 adults and it was nearby the heated pool, kids pool, jacuzzi and main restaurant. I spent four nights and I found that everything about this place exceeded my expectations. It is polygamizing , keeping attention to the smallest details, and outstanding service in every aspect. The management team Mr.Bishoy Albert the duty manager was very delighted to welcome us and make birthday celebrations as a complementary gift The animation team is very friendly and professional. Many thanks to Jolia the animation team leader for her amazing work especially with my kids. The restaurant staff was so friendly and supportive, many thanks to Mr. Ahmed Mahmoud and his team for their efforts to make every day different types of food. I will definitely go there again and again whenever possible. Many thanks to the Old Palace resort management and staff for this wonderful experience.

Actually the place doesn't include alot of kids' stuff but the sea and the pool are nice, you can play water polo in the pool which has two fixed nets. You can also rent a bike or golf cart (there's a road for this activities and it's long enough). You can also play volley. There are many markets from which you can buy whatever stuff you need (food, drinks, water suits, etc..). There's also an evening party which might be not suitable for a child. I believe that's all you can do there so you can judge by yourself is it suitable or not. :)

My husband an I have recently revisited the old palace, after coming here last year and it was just perfect! Beautiful hotel, gorgeous reception area, good food, very clean all over, our room especially was maintained to a very high standard daily by the cleaners. The gardens are beautiful! It’s very relaxing, and the beach is literally a two minute walk from the pool. We went parasailing, and also rented the smart little golf cars twice, and drove all the way around the area. The evening entertainment is good, and the room service good too! The staff were amazing, but out very special thanks, go to the amazing Mohammed Atya, and Karam from the inside lobby bar, for their outstanding service, they were both exceptionally welcoming, kind, and couldn’t do enough for us, and that really does make anyones holiday!! We are very grateful. We will be planning our 3rd visit back to the hotel, very soon! Highly recommended

Very unprofessional reception staff with unfriendly attitude they were the worst thing about the trip otherwise the food was amazing with so many different choices and very big thanks to the amazing cheif and all his team members also thanks for the amazing entertainment team for the lovely spirit and very cool programs please change your service desk staff and the hotel will be perfect

I loved my time at the Old Palace Resort. The staff from the person who greeted us at reception, Alha was very friendly and helped us to our room. We did change rooms but the process was nice and easy and we were given options to which room we wanted to change to, at a cost. The resort is perfect if you want to stay within the hotel, it has a shop for all your necessities as well as gifts and souvenirs! There is a taxi service and cash machine within the hotel and everything you need at your doorstep. The pool area was clean and food was to a high standard with different varieties and sweets to choose from. The highlight of the resort has to be the staff that work there. Special thank you to Ahmed Gad in the dining area who was very attentive and always greeted my 18 month old son. Also our chef Hany Salah who always had a smile on his face when seeing all the guests. The atmosphere in this hotel is perfect if you want a relaxing getaway!

Excellent resort with all you need, nice and friendly staff (e.g. Angelina from animation team), superb food, wide offer of activities, delicate cuisine, clean rooms, relaxing zones, bars, 24/7 service... the only thing I'd recommend to improve is the size of the tea cups:-). Hope to get back soon !

The most Amazing Honeymoon I spent even though we had a small issue in our booking they gave us a bigger room and a wonderful view. The food was exceptional we ate all kinds of food. The beach was very delightful even though it was winter but the weather was very lovely. The room was the best part and I can’t thank the management team enough they were great with us me & my husband we definitely are coming back for another exceptional stay ✨

This was our second stay at this lovely hotel. Our first stay was in 2019 and we enjoyed it so much that we went again for two weeks returning home a couple of days ago. We intend to book again next year inshallah! One downside is the suite we were in badly needs refurbishing especially in the bathroom. That said the shower though old was good and most importantly hot with controllable temperature. The bed was very comfortable and once in bed with the doors shut perfectly peaceful and we both had great night's sleep every night. Ready to go to the main restaurant for breakfast. Breakfast was fabulous and I am sure we both added a few pounds in weight! Breakfast items ranged from any type of cooked egg you can think of to hot tomatoes with cheese and a vast selection of other hot food. All types of bread and pastries were also on offer as well as fruit of every description. Lunch again was really good with many different types of hot food from roasted chickens and freshly cooked pasta to a great selection of salads and vegetables and often very well cooked and hot French fries. Dinner was always very special with many themed evenings including Egyptian buffet with the best koftas I have ever tasted! There was a Mediterranean buffet special night which was delicious. I could go on about food but I won't! The staff in the restaurant from the magnificent Head Chef Mahmoud Eltayb to the floor sweepers and cleaners were all amazing. One particular cleaner was always smiling even when cleaning up spilled food (sorry I didn't get his name!), our constantly smiling and ever busy waiter was tearing around the place but found time to treat us like royalty - his name Mohammed Ali. What a treasure he was! We tried mostly to eat where he was working he was so good! All the waiters from the junior to the more senior were always helpful, polite and hardworking - Omar remembered us from our last visit and was also extremely helpful and hardworking. The beach is fabulous. Cleaned most days and the sea is so clear and warm. The only problem here is the age old and international hotel problem that is guests reserving sunbeds before breakfast and then not returning for hours, generally taking up prime positions to the utter annoyance of the other guests! We waited for a wind break and a couple of beds away from a makeshift place by the path while we could see beds in much better places to ours remaining unoccupied for hours on end right under our noses. So what can you do but complain to management who did come down to step in and sort it out for us - but the person who should have been sorting it out ignored us for the rest of the holiday (2 weeks). He also spent most of his time on his mobile phone! Other helpers still acknowledged us and lots of praise to the waiters/clearer uppers who were again always smiling and happy to get drinks from the bar for us - no hanging around for baksheesh either! The beach lifeguards were always alert so worth a mention! T