I stayed at Hong Kong Royal View Hotel for six nights in April 2024 and had a mixed experience. Upon arrival and check-in at night, I was allocated a room by the front desk that was extremely dirty. The carpet had a musty smell, and there were snack residues in the crevices of the sofa. I had been in the room for less than 15 minutes when I started to feel something biting my feet. It seemed that the hotel management overlooked such dirty conditions as normal. Unable to tolerate it, I went back to the front desk to request a room change. The staff were very polite and promptly arranged for me to switch rooms.
我于2024年4月入住了Royal View酒店,住了六晚,整体体验有些复杂。抵达酒店后办理入住手续,前台给我分配了一个非常脏的房间。地毯上散发着霉味,沙发的缝隙里还有零食的残留物。我在房间里待了不到15分钟就开始感觉到脚被什么东西咬。酒店管理似乎对这样的脏乱环境视而不见。无法忍受,我回到前台要求换房。员工非常有礼貌,立即帮我安排了换房。
The second room was better than the first one, but it lacked a sofa, which was uncomfortable for more than one person. Additionally, there was no table and chair in the room, making it difficult to work or eat. Fortunately, upon request, the front desk provided a folding table and plastic chair to solve this problem.
第二间房比第一间好,但没有沙发,只有一把塑料椅,对于多人而言不够舒适。此外,房间里也没有桌子,让工作或进餐变得困难。幸运的是,我向前台提出请求后,他们提供了一张折叠桌,解决了这个问题。
During my six-night stay at the hotel, I had breakfast there every day as it was quite far from the city centre. The breakfast options included two Western choices and one Chinese option with congee and dim sum. While the temperature of the Chinese food was satisfactory and tasted decent, the Western hot items were not hot; they were below indoor temperature. The western breakfast was disappointing, especially for items like fried eggs, whether I ate at the restaurant's 8:00 am opening or at 10:00 am.
在酒店住了六天,由于距离市中心较远,我每天都在酒店吃早餐。早餐包括两种西式和一种中式,有粥和点心。中式食物的温度和味道都还可以,但西式的热食不热,实际上是低過室温的。西式早餐令人失望,尤其是煎蛋,无论我是在餐厅上午8点开始还是上午10点吃。
Overall, compared to other hotels under the same group, such as Alva Hotel by Royal Hong Kong and Royal Plaza Hotel, both of which I stayed at previously and found to be very clean, Royal View Hotel fell short in terms of cleanliness and environment. While I understand affordability may compromise certain amenities, cleanliness is a fundamental expectation for any accommodation. However, the polite staff made a positive difference during my stay, demonstrating professionalism and attentiveness to guest needs.
总的来说,与同一集团的其他酒店相比,例如之前我入住过的Alva Hotel by Royal Hong Kong和Royal Plaza Hotel,那两家酒店非常干净和愉快,而Royal View酒店在清洁和环境方面表现不佳,其实我不介意设施齐全,只期望房间清洁而已,即使Royal View Hotel 房租比较便宜,但房间清洁是任何住宿的最基本期望。但是,礼貌的员工在我的住宿期间起到了正面的作用,展示了对客人需求的专业和关注。但是,礼貌的员工在我的住宿期间起到了正面體驗。