pearllake hotel

Two-word summary: very poor! There is a big gap between the actual situation and the pictures on the Internet, which are all exaggerated propaganda! Check-in: Arrived at the hotel at 4 o'clock in the afternoon, the front desk could not arrange a room after this point, and was told that it would take 30 minutes to get a big-bed room. In desperation, we complained on the spot, and the front desk reluctantly arranged a twin room for us to settle down first. During this process, the staff did not apologize at all, and one can imagine the real grade of the hotel… Room: Changed rooms twice in total... The first room change: I changed back to the double room at 4:00 pm and 5:00 pm. The second room change: I came back at night and found that the air conditioner in the room has been making water drop noise, which greatly affects the rest! Called room service to report the situation, and only arranged for the master to come to repair it. The air conditioner was repaired at 10 o'clock in the middle of the night (video)... I repaired in the room for more than half an hour, disturbing our rest time. , The first reply I got was: there is no big bed room, there is only a suite, let the master finish it and look at it. Then there was no more, and the second time I called, I replied: There is a big bed room next to it, which can be arranged. Then I changed directly to another big bed room. Before the change, the cleaning aunt said: Don't change it, the room with air conditioning and water droplets is not so dry. What kind of absurdity is this... I have accepted this service attitude... Hygiene: chao j

There are not many measures to play, and the water in the swimming pool is relatively dirty. If you see someone without a swimsuit and a tshirt, you can go directly into the water. It is conceivable that this level of hygiene is high. The pool is covered with moss, and many leaves are floating on it. . The management of the buffet is even worse! After scrambling for each other, an old lady took all the fried steaks, and no one took care of them. In order to grab the fresh shrimp, someone's plate was full and fell to the ground, and he still tried hard to grab it, but no one said her! There is a lot of waste! won't go again next time

Stayed on Mid-Autumn Holiday. It took more than half an hour to get the room. Our parent-child room has not been cleaned yet, but the front desk took the initiative to give us another room to rest. This operation is very good! Full service! The hotel environment is very good, the children have fun! [Family theme room]: It is better to add parent-child appliances to the room!

Check in at the hotel lobby at 5:45 in the afternoon. The brother at the front desk is very quick to check in. If you have any questions, the hotel environment is OK. It is self-service. You need to walk 5-8 minutes from the lobby along the corridor to check in Jingxiu Building. The room is relatively spacious and bright. The bathroom and toilet are very spacious. I booked a double room. It’s just a family of three. It may be a hotel for activities. There are too many people to eat at the cafeteria in the evening. It will be queued at 6:10pm. The service attitudes of the waiters and managers are not bad, and the food is quite satisfactory. Special attention is paid to the fact that 90% of people who go to get food do not wear masks. The epidemic situation in the surrounding area is repeated. It is worrying that the hotel should pay attention to it

🔔Service: The service staff has already registered when checking in, and they have to register again! Superfluous! We stayed with children and checked in at the shop at 1 o’clock. Those who wanted to live in the main building because it was convenient to eat in the restaurant, who knew the waiter said that the room had not been cleaned up, and then let us live in the annex building, which is a bit far from the restaurant It’s a long way to go with children. This hotel has been renovated and the rooms are still new. We ordered breakfast and evening buffets. The restaurant has plenty of things! I hope that the hotel will be more convenient for families with children in the future, and do not arrange to live in such a far away annex building.

The hotel environment is good, the front desk staff are kind and kind, the rooms are spacious and clean, but the quilt is too heavy and the pillows are too hard, I hope it can be improved. The swimming pool may not be renovated like the hotel, the changing room facilities are outdated, the sanitation is poor, the aisles around the swimming pool are uneven, the pool water is not clean enough, there are small bugs floating, I hope the hotel can pay attention to it.

Very good choice! The hotel is well-equipped and very new! Hygiene, clean, tidy and comfortable, no odor! The rooms are also very big and the things are very new. I hope to keep or improve the cleanliness and cleanliness! There are also many places to take pictures in the swimming pool! The dinner buffet has Chinese, Western and Japanese dishes. Desserts and fruits are abundant! Breakfast buffet is also possible! Quite suitable for 1.2 days to play, you can choose this shop when you come to Heshan

Lots of parking spaces, good hygiene

酒店环境非常不错,有种休闲又舒适的感觉,房间也大亦十分干淨,自助早歺及自助晚歺也很丰富,还有龙蝦及鱼翅花胶湯,其他品种也丰富,适逢太太生日,酒店要送蛋糕给我们,因自己也帶了,所以酒店改送果盘给我们,非常感谢酒店待客细心,前台的张先生及任小姐很親切,也给我们升级了房间, 晚上还可以看灯光夜景及音乐喷泉秀,一次非常满意的入住体验,下次来鹤山一定会再入住,我们也买了兩套东古调味料礼盒送给朋友