CNHZ-Bobby
October 6, 2021
When I drove in, there was no sign of the parking lot, and there was no guidance from the staff. I saw the staff the next day. When I checked in, the front desk said that I couldn't find my order, and then said that I would upgrade the room type, but I didn't see a better room type from Ctrip, so I don't know what room type this is. Later, it was said that the order was found, but the extra bed in the living room that I wrote in the note was not implemented. The TV in the living room is super small, and the horizontal TV is facing the wall. You can't watch TV on the bed. I don't know how such a suite is designed. The toilet seat has no buffer, and the shower room has a curtain. Three-star hotels are better than this! Also, the cups for breakfast are very dirty, and the elder sister who cooks the noodles always has an impatient expression. The next day, the TV in the living room could not be turned on. I called the front desk for two hours but no one came, and then I called the assistant manager in the lobby before someone came. Later, the hotel sent fruit and two alpaca toys (I didn't want them). It can be seen that the hotel wants to improve the quality of service, but the execution is not enough, and the hardware is very old. If considered according to the three-star standard, it is still a good hotel.
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