Shaquilla
January 31, 2024
This is a very low to basic Hilton experiences but the fees and charges do not correspond with that. You are required to pay an additional $100 per night in security fees. The shuttle to anywhere but the beach is NOT included and you have pay an additional $25USD even if to be taken across the street, which happened to me. There are lots of hidden fees. There were holes in my sheets and blood stains. I had constant issues with flushing my toilet in my room and the mini fridge is really a poorly working cooler. The wifi is very poor and drops constantly, this happened while I was in a virtual court hearing one of the days.
JJ or JoJo the front desk supervisor was extremely helpful and accommodating to the credit card issues I was having being out of my country's jurisdiction but all other staff were very discouteous and impatient generally. The housekeeping and valet staff were excellent. But the restaurant and front desk need substantial training.
This hotel offers very little value for money and fails to treat Honour members very honourably at all. My complaints were met with eye rolls and sighs by front desk staff after my 1st night and attempts to, in honesty, sort out the payment of additional fees issue with my non US cards. I usually stay all Hiltons alll over the world and this was by far my worst experience to date.