I stayed in this hotel on July 30th, and requested to renew my reservation online on July 31st. As a result, I returned to the hotel in the middle of the night and did not clean it at all. It couldn't be worse! I called the front desk and asked the manager to solve the problem. I waited for 15 minutes for a security guard. Later, a person who claimed to be the manager and Mr. Yang came. After two hours of communication, he never answered the hotel's health problems directly and refused to solve the problem. In the end, I I was told that it met the check-in standard. I didn’t even have a toothbrush at this time. The hotel told me that it wouldn’t be dealt with after two o’clock in the middle of the night, and said that I would call the front desk to call the hotel to report harassment. We had no choice but to call 110 first. When the police came, the hotel still refused to deal with it. Tell the finance department to go to work the next day, and I have already complained to the consumer protection department and 12345. The Beijing Health Commission has also intervened in the investigation, and I will complain to the end of this behavior! Service attitude, poor sanitation, 0 points, audio and video recording of the whole process, continue to complain to the industrial and commercial department, the video is large, not uploaded
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