Transfer & Car Rental
One way airport pickup/drop-off, with pickup greeting service
Choose us and make an exceptional start to your China trip!
• We provide airport pickup/drop-off services starting from 25USD/person.
• We provide formal-dressed and well-behaved driver who will wait for you at the designated position holding a welcome board.
• We provide non-smoking business van offering bigger space, free in-car Wi-Fi, GPS, air-conditioning and baby seat if needed.
• We provide 24/7 customer service as well as backup support. For any urgency, please call David @13910694045.
What if my flight is delayed?
• We stay on track with your flight status. We make sure to confirm your boarding information with the airline one hour after your scheduled departure.
• By using a mobile app, our operations staff and guide double-check the arrival time on the arrival day. We use a real-time flight tracking. Our driver will be at the terminal 10 minutes before your arrival time, and you will take minimum of 30 minutes to 1 hour after arrival to clear custom and collect your luggage.
• Our drivers are experienced and are able to speak a little English. To ensure smooth communication between you and the driver, we have designed a bilingual instruction paper that is carried by the driver, with a range of questions and answers in both Chinese and English. Also, a translator support is available by calling one of our emergency contact. We will try our best to solve your problem on the spot.
Car Models, Maximum Occupancy & Luggage Capacity:
• 4-Seat: Volkswagen Passat or similar; 2x (20 inch/50cm) or 1x (30 inch/100cm)
• 6-Seat: Buick GL8 Business or similar; 4x (20 inch/50cm) or 2x (30 inch/100cm)
• 9-Seat: Mercedes Benz MB100 or similar; 9x (20 inch/50cm) or 4x (30 inch/100cm)
• Hotels situated within the 3rd Ring Road of Xi'an
• Flights arriving Xi'an Airport (SIA) between 7AM-10PM
If the destination is outside of this range, an additional charge applies.
Cancellation & Modification:
• Free cancellation only available at least 3 days in advance of your departure date. No refund will be granted for cancellations made after this time.
• Modification not accepted after booking. If you want to modify your booking, please cancel it at least 3 days in advance of your departure date and rebook.
Free Waiting Period:
• Pickup: Your driver will wait up to 2 hours for free after your flight arrives, otherwise extra fees will apply.
• Drop-off: Your driver will wait up to 20 minutes at your designated pick-up destination for free.
* Please note: If you do not arrive during waiting time and cannot be contacted, you will miss your car and receive no refund.
• You will be contacted before 8:00 p.m. the day before your scheduled activity to confirm pickup information regarding your driver and/or tour guide.
• You will receive an email from Orange-Transfer including the following:
1) Driver Information (Name, Photo & Phone number)
2) Vehicle Information (Branding, Plate number & Capacity)
3) e-Map of Xi'an
4) Airport/Railway Station Instructions
• For pickup service, on your arrival day, your driver will wait at the arrivals area holding a Welcome Board after your flight arrives. In case you are unable to see our driver (this has never happened before), we strongly suggest you go to the airport help desk and ask the staff to make a phone call to your driver or our 24/7 emergency line @0086-13910694045.
Airport Welcome Board: (for reference only)
Price includes any road tolls, parking fees etc. If your driver charges extra money for these costs, you will be reimbursed double the amount.
Other costs not directly related to car service (including attraction tickets and overtime waiting charges) not included.
1.Currently payment is only accepted by credit card. Once payment clears, Ctrip will send you a confirmation email with your booking details. If payment fails, your booking will automatically be canceled. In order to process your payment smoothly, we highly recommend you inform your bank about this transaction in advance.
2.Please ensure personal and travel information is entered correctly. Ctrip will not refund any losses that result from incorrect or missing information.
3.Passenger and baggage capacity varies between cars. Please double check your selection to ensure it is suitable for your needs. Ctrip will not be responsible if your selection does not meet your requirements.
4.Babies and children count as passengers even if they do not require their own seat.
5.Stopovers and detours not permitted. If you need to get in and out of the car several times, please specify your destinations in separate bookings.
6.If you're traveling to a hard to reach place (such as a mountain, forest, island, desert etc.) your driver will take you to the nearest convenient location.
7.Please make sure to take all your personal items with you before you leave the vehicle. If you happen to leave something behind, please call the emergency phone number on your reservation voucher. If your driver is not able to assist at the time, please contact Ctrip. Please note that Ctrip cannot be held responsible for the losses of any of your personal belongings.
8.Bookings made after 7:00 p.m. the day before your scheduled activity will be canceled.
9.Please call us @(+86)13910694045 for any urgent matters.
- Children: 2-12 years old and shorter than 1.2m (3 ft 11 in)
- Each child must be accompanied by at least 1 adult.
- Prices for group products are fixed. For private products, the bigger the group the lower the price per person.