Transfer | Private Tour
Daily | Book 1 day before
Airport Pickup/Drop-off Service
Choose us and make an exceptional start to your China trip!
• Formal-dressed and well-behaved driver who will wait for you at the designated position holding a welcome board.
• Non-smoking business van offering bigger space, GPS, air-conditioning and baby seat if needed.
• 24/7 customer service
What if my flight is delayed?
• We stay on track with your flight status. We make sure to confirm your boarding information with the airline one hour after your scheduled departure.
• By using a mobile app, our operations staff and guide double-check the arrival time on the arrival day. We use a real-time flight tracking. Our driver will be at the terminal 10 minutes before your arrival time, and you will take minimum of 30 minutes to 1 hour after arrival to clear custom and collect your luggage.
• Our drivers are experienced and are able to speak a little English. To ensure smooth communication between you and the driver, we have designed a bilingual instruction paper that is carried by the driver, with a range of questions and answers in both Chinese and English. Also, a translator support is available by calling one of our emergency contact. We will try our best to solve your problem on the spot.
Orange Transfer Welcome Board:
Before the departure date, please click here to check the following information:
• Driver Information (Name & Phone number)
• Vehicle Information (Branding, Plate number & Capacity)
• Where to meet your driver
Car Models, Maximum Occupancy & Luggage Capacity:
• 4-Seat: Volkswagen Passat or similar; 2x (20 inch/50cm) or 1x (30 inch/100cm)
• 6-Seat: Buick GL8 Business or similar; 4x (20 inch/50cm) or 2x (30 inch/100cm)
• 9-Seat: Mercedes Benz MB100 or similar; 9x (20 inch/50cm) or 4x (30 inch/100cm)
Please note: Babies and children count as passengers even if they do not require their own seat. (We can provide the baby seats for free if you request. Please submit this information in the "Special Request" section when booking online, at least 3 days in advance.)
• Hotels situated within the 3rd Ring Road of Xi'an (If your destination is out of this range, additional charge will apply. Please call or email Ctrip for actual cost.)
• Flights arriving Xi'an Airport (SIA) between 7AM-10PM
• Addtional CNY50 applies for flights arriving between 10PM-7AM
Free Waiting Period:
• For pickup service: Your driver will wait up to 2 hours for free after your flight arrives, otherwise extra fees will apply (USD5 per half hour per car). If you encounter any difficult surroundings (visa issue or the luggage losing, please do not hesitate to contact us at 0086-13910694045 immediately.)
• For drop-off service: Your driver will wait up to 20 minutes at your designated pick-up destination for free.
If you do not arrive during waiting time and cannot be contacted, you will miss your car and receive no refund.
1) One-way transfer includes any road tolls, parking fees etc.
1) Gratuities to the driver (usually CNY 50 - 100 per person for him). It is not compulsory but would be a great encouragement for him.
2) Other costs not directly related to car service
• Bookings made after 6:00 p.m. the day before departure will be canceled.
• Please call or email Ctrip if you need to cancel your booking.
• Modification is not accepted, please cancel your booking first and rebook the product.
• Free cancellation for bookings canceled at least 72 hours in advance. No refund will be granted for cancellations made after this time.
For pickup service:
• On arrival day your driver will wait at the airport arrivals area holding a Welcome Board.
For drop-off service:
• On departure date you will be picked up from hotel, please check the pickup range as specified in details.
• Please help yourself confirm pickup information regarding your driver and/or tour guide by checking this page the day before departure.
All information will be updated only 24 hours ahead of your tour date. If you failed in getting the information, please call the emergency contact number which you will find listed on the confirmation email.
• Please call David @13910694045 for any urgent matters.
- Children: 2-12 years old and shorter than 1.2m (3 ft 11 in)
- Each child must be accompanied by at least 1 adult.
- Prices for group products are fixed. For private products, the bigger the group the lower the price per person.