The best thing about the hotel is the location. There is no other good hotel in Wanshan Island except it. During the National Day, the pick-up from the pier, check-in and taking guests to the room were very fast, which is great. Room 103 has a nice view, and the room equipment is also very good. It has everything you need, and you can't finish the mini bar and fruit. The Chinese restaurant is very delicious, and I didn’t repeat it much after eating there for three days in a row, but the food was served a little slow. This hotel is quite strange, with very good staff and invisible top management. Several waiters were very good, but my butler was useless. I didn't seem to have seen him. The only time I called for a taxi, I couldn't satisfy him. Considering that we are busy during holidays, I walked up and down the mountain by myself at other times, even at noon. . I particularly like the person in charge of the restaurant and the very helpful head waitress. I forgot to ask her name. Not only did she provide good suggestions for catering, but she also cared about our stay experience. On the second night of our stay, there was a lot of noise in our room that affected our sleep. Since it was too late that night and the equipment staff had already gone off work, I didn't ask for much. However, this problem was not solved on the third night. There was already a problem during the day. They dealt with it but didn't even care. Both the restaurant manager and the waiter asked about this matter, but the other room service staff were silent and only gave me a travel pillow when I left the hotel. For a few good waiters, I think this hotel is highly recommended. Some of the hotel's themes are quite good, such as giving away lanterns during the Mid-Autumn Festival and arranging island tours every day. The staff at the swimming pool may also see a lot of low-quality guests. They are very stingy in reminding that towels can only be used to wipe the body and cannot be used to cushion beach chairs. It is obvious that they have not received a certain level of training and guidance. But if you want to enter the high-end hotel service level, managers should carefully review training and formulate good service standards.
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