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5 star

Sofitel Legend People's Grand Hotel Xian
4.8/5944 Reviews

Sofitel Legend People's Grand Hotel Xian

Zhonggulou Square Xi'an|0.24km from Wanjing Business Center
The two stars on service, one for concierge one for the hotel bar’s waitress (Rose 游娜,a trainee but who offered us excellent service , made up for other issue we felt being unfairly treated). The itself, being a historical building and all, looks magnificent. Even though the decor may seem dated, but inside our room was comfortable, and cosy, we got nothing to complain. Concierge would accept our deliveries and helped with luggage and all, again, nothing to complain. BUT, on the second day, the hotel housekeeping mistakenly took a huge bagful of our travel stuff ( including snacks, mini packed laundry detergents, biscuits, fruits, alcohol wipes , packed tissues etc), they simply throw away as garbage. We deliberately left it in a corner so it WONT be mistaken as rubbish. We did NOT leave it next to the bin, and we HAVE already taken out our takeaway boxes. Because we did not at all expect this to happen at a five star hotel , we did not realise it was missing until the next morning when we were getting ready to leave for train station. At this point, when we called, the hotel told us, housekeeping merely thrown out two EMPTY takeaway boxes, that was NOT true! They could confirm it from surveillance camera that it’s s about heavy yellow bag been taken out instead of two empty takeaway boxes. Yes, perhaps it’s not valuable, it’s not a gold chain or a camera, but it’s something very handy to our long journey , and their initial response was not acceptable. We are also not sure what other small things we have left inside the bag ( Because we didn’t think someone will throw it out!!!!). It was obvious it’s not a bag of garbage, if they were not sure why not keep it until we are back and ask? In all the years staying in any international five star hotel chains, we’ve never had to deal with such situation … And one more thing, made us uncomfortable, was before we depart we decided to have a drink in the hotel bar. I asked the bar staff for two Proseccos, she replied if it’s the bubbly free drink being offer upon check in. I spent about 60rmb for two sips, and only to find out it was offer for free which we never been offered upon our arrival ( was nobody else just us two on the arrival night). However. After hearing my complain, the bar staff Rose was very thoughtful gave me a second pour, I still paid, but at least feeling not as mistreated. Perhaps this just the final straw on the pile. On check out, the front desk staffs were busy, no one asked how was our stay , so I did not tell them our experience as above, I had only this one chanel to let out. Legend, not so legend. 传奇酒店让我期待已久,毕竟全球六家,而且在西安的历史建筑内,所以完全没有考虑其他酒店,哪怕我本身几乎不住索菲特,也没有用过accor的loyalty program。 酒店所在建筑的确很棒,我很喜欢,里面的设施也都达到需求。礼宾部前台都很有礼貌,让人觉得很帮助。但是我遇到了两件事,让我觉得以后恐怕不会回来。 1,我们有一个旅途中用的袋子(黄色**超市袋,里面是一个大的绿色纸袋,因为**袋子不怕脏放在火车站火车上地上都不担心弄脏,到家了直接拿下来丢掉即可)。里面放了各种小零食,全部可以肉眼看到没有拆开,还有路上用的小包纸巾,ole买的小包酒精湿纸巾,还有小号垃圾袋,以及旅行装洗洁精等。我们把它放在书桌边上的一个墙角,特地放得离垃圾桶区域远一些(房间也没有很多空间放东西我们也不能当路中间)。在我们用完了外卖以及快递后,按照酒店茶几上放的小牌子的要求,打电话请客房部也来收走了。我们理解古建筑立面万一染上污渍会比较难清理。 结果我们离开了一个白天,回来也没特意检查,毕竟这是我们住的地方,我也不想一天到晚防贼一样,也没有对自己的物品拍照。到了第二天我们准备收拾东西离开酒店了,发现这个袋子不见了,这是一个至少有8-10斤左右的袋子,不会轻易错过,于是我们致电酒店管家,在插叙后,告知的确丢掉,但就是一包里面两个空外卖盒… 这是让我最生气和不愿意接受的部分,不小心处理了,不能理解也得理解,但是总不能说瞎话,cctv调出来,我来看看这位清理人员拎出来的是什么东西??? 随便看一眼就看到里面的东西都是没有吃过没有用过,就算不确定我也能理解,为什么不放半天等客人回来了确认一下?这里面没有任何异味和汁水,存放一下并不会妨碍你们的酒店。或许对酒店来说,都是些不值钱的东西,没了就没了,有什么好抱怨的,但是将心比心,东西的价值很多时候不在意实际价钱的高低。我们在外面旅行,这些东西是我们的需求,不是钱能买的。 第二个点,我们在离店前,去酒店的酒吧喝一杯,我问吧台服务员点起泡酒(之前我在房间点过,意大利起泡酒),她问我是不是入住时候免费送的起泡酒,我当时就愣了,入住的时候,没有任何人offer我们任何到店饮品。而且到店时就我们俩没有别的客人(所以不是因为太忙)。我拿着一小杯我要付钱别人免费的起泡酒加上被丢了东西,心里不是滋味,不患寡而患不均。是,说我小气,60多一杯的酒在这儿**… 我朋友点了个咖啡,我看到旁边来了另外两个客人,其中一位和一个服务员说,我上次来你们也送的哦,别忘了哦,服务员轻声说知道知道。之间随她的咖啡一起来的,是一份曲奇饼干… 看这个我们桌上孤零零的饮品,心里又是一根稻草压上去。 可能吧台一位员工看到了这个问题,她还是个实习生,也知道了我关于免费不免费起泡酒的不满,于是主动给我续了一杯酒,还拿了饼干(虽然我们也没有吃)、但是心里好受了很多。人真是奇怪的动物(我自己),确实这些都是小东西小细节不值钱可能,但是感觉不公平那就像损失了一个亿,同样是客人为什么没有标准化的服务流程,需要客人去“哭奶喝”,… 逼着大家小气。我不知道这个酒店开了多少时间,但是与传奇这个品牌相比,远远还做的不够。希望传奇品牌有的不紧是历史人物们踏足过的辉煌, 更能够创造属于自己新的传奇。
Grand Noble Hotel Xi'an
4.5/5866 Reviews

Grand Noble Hotel Xi'an

Zhonggulou Square Xi'an|0.92km from Wanjing Business Center
Title: First-class service experience, the front desk team of Xi'an Imperial City Hotel deserves praise comment content: I recently had the honor to stay at the Royal City Hotel in Xi'an. The smoothness and pleasure of the entire stay were largely due to the excellent performance of the hotel's front desk team. From the moment I arrived at the hotel, the front desk staff impressed me with their professional and efficient service. The warm smiles and decent etiquette of the reception staff relieved the fatigue of the journey and completed the check-in procedures quickly and accurately, which fully reflected the service level expected of a five-star hotel. Their professional knowledge in answering various inquiries and their ability to handle emergencies all reflect their solid professional qualities. It is particularly worth mentioning that the front desk team always maintained a positive attitude and always responded promptly and thoughtfully to guests' needs, ensuring that I received meticulous care during this period. Whether it was checking in, checking out or providing surrounding tourist information, their meticulous attention to detail made me feel at home. In summary, the overall service quality of the front desk team of Xi'an Imperial City Hotel is exemplary. Their excellent work added a lot to my trip to Xi'an. It is definitely worth recommending to every traveler who pursues a high-quality accommodation experience. I look forward to visiting your hotel again and experiencing the same professional and considerate service as always.

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Explore Guest Reviews of Hotels in Xi'an

Searching for hotels near Wanjing Business Center? Compare room rates and reviews to find your ideal stay.
Building 3, Xi'an Renmin Dasha
4.7/5169 Reviews
Zhonggulou Square
Although we had originally booked at the Xi’an Renmin Dasha, Building 3 - the front desk kindly upgraded us to the Grand Mercure Renmin Square (Building 2). We were happy with our rooms and the facilities the hotel provided. My children were especially pleased that they could use the nearby Sofitel swimming pool. The breakfast staff in the restaurant were particularly polite and attentive, and we enjoyed the coffee, croissants, baguette, fruit, yoghurt and omelettes on offer. The restaurant had a good selection of continental and Chinese breakfast fare, plus British-style bacon and eggs! All the Accor hotels around Renmin Square are very centrally located and situated in beautiful historic buildings. It was easy to access the Xi’an Metro and travel around the city.
Grand Mercure Xian Renmin Square
4.5/5302 Reviews
Zhonggulou Square
The hotel definitely has a 1950s luxury vibe, it's a part of a large Renmin Square hotel complex that share some facilities (notably a great swimming pool in the next building). The location is great, walking distance to the city centre and like 7 min from metro. The hotel made a mistake in my booking and upgraded me to a suite as a result (which was nice but that room was not ready so I had to wait). The suite was nice, with a comfortable bed and pretty much twice everything I needed. Also two wifis - only the Renmin one worked, the hotel one recommended by reception did not work at all. The room had like 20 switches next to the bed, I picked the 'Night' one - bad surprise, it also switches off the bedside socket so I woke up to a discharged phone.
Luoqi Hotel (Xi'an Bell Tower)
4/548 Reviews
Xi'an Railway Station Area
環境優美,地理位置好,交通方便,房間舒適衛生,服務人員很熱情,樂於提供各種幫助。設施很人性化,網絡高速信號好每個房間是專網。辦理入住直接刷身份證掃臉即可,房間小擺件的設計也很有特色。另外房間非常乾淨,香薰的味道非常舒服。裝修風格簡潔,整體服務人員的素質也很高,不管是打掃,還是辦理入住,都非常流暢,感覺很舒服。服務態度更是超級好!!落了東西在酒店,打電話核實情況后,非常迅速的郵寄了。太感謝了!我訂的是大床房,那個床睡着特別舒服,有種慢慢沉下去的感覺,很快就睡著了。據說被罩是裸棉的,質感不錯。在酒店二三樓有洗衣房。位置很好找,地鐵4號線F口步行5分鐘即可到達酒店,交通也很方便,有停車場,前台服務小姐姐人都很好,有什麼問題都能及時解決,酒店類型屬於我比較喜歡的類型之一,現代ins風格,這次和家人入住感覺很不錯,臨走還送了伴手禮!謝謝如果有機會來還會選擇!
Kaixin Hotel (Xi'an Railway Station Wulukou Subway Station)
4.1/570 Reviews
Xi'an Railway Station Area
It is an old hotel facilities that are a bit old. It feels like a guest house in the past. Fortunately, it is cleaned up. The biggest advantage is that the location is really good. It is very convenient to transfer to Line 9 to Qinling from the subway station of 1/4. The opposite is Wanda. The lobby service is good and you can store your luggage for free.
Hanting Hotel (Xi'an Wulukou Metro Station)
4.8/52633 Reviews
Xi'an Railway Station Area
The room is spacious and well designed, and it is suitable for two older children. Breakfast needs to be robbed.. It may be that there are too many people in the New Year, we went to eat once, and there was a day to give up directly. The little brother at the front desk was very good, and the girls were very different. I went to the store one day in advance and asked if I could see the room. A woman was very impatient. The staff who do hygiene is very kind. The entrance of the parking lot is a bit amazing. When the steep slope is down, you need to turn sideways and back to an open space, which is a great test of driving technology 😂
Sofitel on Renmin Square Xi'an
4.7/51050 Reviews
Zhonggulou Square
The very best experience from our long trip (18 days) across China. The facilities are very cosy and well maintained. The staff is very friendly and professional. The English speaking level is very high. Andy Song was really helpful for all kinds of requests. The breakfast is great. The place is quiet which is rare in such a big city. Amazing place, strongly recommended. Sofitel in Renmin Square will be our next destination in Xi’an.

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Xi'an Travel Guide

There are many discounted hotels on Trip.com. Planning a trip to Xi'an? Xi'an is a city with tons of tourist attractions. You'll never want to leave! You can stay 3-5 days at hotels in Xi'an without running out of things to do. Cities near Xi'an include Jingyang, Xianyang, Lantian, and so on.

For those traveling for business and tourism, Xi'an Xianyang International Airport is the preferred choice when visiting Xi'an. It's easy to reach Xi'an. The city can be reached by plane, train, and car.

You don't have to worry about accommodations when traveling to Xi'an. Here, there are more than 738 hotels for you to choose from. When looking for hotels in Xi'an, there are likely good options at a nightly budget of just 31 USD. There are 53 five-star hotels in Xi'an at an average price of 97 USD per night. There are 140 four-star hotels in Xi'an at an average price of 46 USD per night. There are 193 three-star hotels in Xi'an at an average price of 32 USD per night. There are 281 two-star hotels in Xi'an at an average price of 21 USD per night. Xi'an has many well-known chain hotels which are suitable for both business trips and vacations. Those who favor Ramada can choose a hotel under its name. Ramada is the top choice of many travelers in Xi'an. A popular hotel in Xi'an, Skytel Xi'an is also one of the highest rated. Many tourists also stay at Citadines Central Xi’an..

In the city center of Xi'an, you'll have easy access to Hui People Street, Drum Tower, Bell Tower. The most popular attractions for tourists in Xi'an are Shanxi History Museum, Tang Lotus Garden. If you're interested in museums and cultural landmarks, it's recommended to visit Shaanxi Hantang Ancient Stone Sculpture Museum, Xi'an Yu Youren Calligraphy Art Museum, Xi'an Meidu Art Museum. The natural environment here is praised for its scenic beauty. Attractions related to nature include Zhuque Forest Park, Daming Palace. With a developed commercial area, visitors can head to Ou Kailuo for a great shopping experience.

Average Temperature

• January to March: 6.64°C during the day, 1.93°C at night

• April to June: 23.15°C during the day, 17.25°C at night

• July to September: 26.94°C during the day, 22.03°C at night

• October to December: 10.36°C during the day, 5.74°C at night

Average seasonal Rainfall

• Spring: 14.53 cm

• Summer: 51.3 cm

• Autumn: 92.4 cm

• Winter: 30.03 cm

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