Guest User
January 28, 2023
First of all, after checking in the room, I found the first problem: the air conditioner was loud, like a tractor. They helped us change the room, but the air conditioner basically had this problem! The solution given by the hotel is to turn off the air conditioner at night and send an electric heater. 2. There is a problem with the opening and closing of the blackout curtain in the room. There is a big gap in the middle when it cannot be closed. Later, the staff repaired it and changed it to a manual one. 3. It was a little cold at night and I called to ask for a quilt, but the guest room delivered a quilt without a quilt cover! When I opened it, I saw that there were several pieces of unknown liquid stains. I was so angry at the time😤, basic hygiene cannot be guaranteed? ! After a few minutes, the guest room knocked on the door with a quilt cover and said: Here you are, don’t you want a quilt cover? ? ? I asked back, do you provide guests with quilts without quilt covers? The guest room said, then you give me the quilt and I will cover it for you? ? I only showed her the dirty quilt that was delivered and she offered to change it for me, which is outrageous! ! Should it be trained? Later, it was very noisy facing the street at night. I didn't fall asleep all night, and my mother caught a cold when I woke up in the morning! ! 4. The manager on duty that day also helped us deal with the first two problems and delivered a breakfast, so we wanted to have some porridge in the morning and come back to rest for a while. There were many people at breakfast and it was very chaotic. Going to eat is completely self-service! Later, I met the front office manager, who followed up and dealt with these problems. The final result was to send us a bathrobe as a gift. After the bathrobe was delivered, he contacted us and said that there was a problem with internal communication. The bathrobe was not enough and could not be delivered. Let us return it? ? ! This is too embarrassing, I have to go back after giving it! Then why not communicate internally first? Still think that our stay is not good, and we will never go back next time, so we will break the pot and throw it casually? Internal communication is a mess! We recognize the service attitude of the duty manager and the front office manager, but the hotel's problems are real, and we hope that the hotel can pay attention to them! ! ! !
Original TextTranslation provided by Google