I communicated with the front desk in advance, and there were rooms available when I arrived in the early morning. When I arrived at the hotel at 2 a.m., the man at the front desk said that he couldn't confirm whether what I said was true or not, and that he would have to pay an additional day's rent. I asked him to call and contact me directly. He told others to turn off their phones, and finally yelled at me to have a better attitude. He seemed to ask me to beg him before he would definitely arrange a room. He kept saying that he would let me stay for free, as if he was an *****. At this point, I really didn’t have the energy to look for it. We went to the hotel, and then we were arranged to stay next to the elevator. I didn't sleep all night. It used to be a luxury hotel in Zhuankou, but there must be a reason why it has fallen to this point. I will call Ctrip to complain
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