Melismass1
October 11, 2022
This is not a hotel. It is multiple beachfront buildings with 4 apartments in each building. They are outdated and in need of renovation. I expected that. What I didn't expect was dirty, smelly furniture and a toilet that leaked all over the bathroom floor and smelled like sewer. I also didn't expect the apartments to be so far from the office/restaurant/beach club area. In fact, once you check in at the office, you have to get back in your car and drive through the jungle to get to the apartments. There will be no one at the buildings to show you into your apartment or help with your luggage or anything. You can walk the beach to get to the office/restaurant/beach club area, but its quite a walk if you are in the furthest building, which we were. I was excited to visit this place because of the cenote and the beautiful little cove area at the beach. Both of these were disappointing to bet honest. I don't like to give bad reviews but I cant find a lot to be positive about. The front desk staff were not very friendly or anxious to help. They definitely are not making the journey over to the apartments. Once you check in you are on your own! For the price we paid, I expected more!