Beautiful hotel, good accommodations, fair/poor customer service. We choose the Moenkopi Inn as an overnight stop en route from Williams Az to Four Corners and booked a King Suite for our family months in advance. After checking in we realized that the sofa did not have a pull out bed as expected and had to switch rooms. We were moved to a room with two queen beds which was fine but much less spacious and didn’t have the same amenities. When I inquired about receiving a refund for the price difference btwn the two rooms, I was met with resistance and annoyance and told that because I booked online and already paid there was no price difference. I was also told that we “used two rooms” multiple times during the conversation and that they now had to have the first room cleaned again before they could sell it to another guest (even though we never unpacked or turned down the bed). Overall the experience was sufficient for the 12 hrs we needed to rest but the staff were difficult and unwelcoming. I don’t foresee traveling through Tuba City again but if we do, we’d choose one of the other 3 hotels in town.