I am no usually one to complain but I have stayed many times in this hotel, never once complained but this time it was a nightmare to check in, I realized that i was there way ealier that check in time, never at any hotel had they made me wait until after check in time for my room to be ready, usually i get accomodated right away. I was super tired from a previous trip, i had to make back to back and i just wanted to take a shower and lay down. Receptionist knew we were there and never once accomadated us to anything. I am not sure if i will be staying here again. Other staff members super nice shoutout to Leslie who was a rockstar.