The service is amazing! The staff remembers their guests and greets them, helps with luggage and even offers to help with getting a taxi etc. the hotel rooms are tastefully decorated and the bathrooms are huge with a walk down hot spring kinda bath, walk in shower (with rain shower), bidet, the most comfortable in room slippers, amenities as all 5 star hotels. Breakfast tastes great (feel free to ask for freshly blended coffee like a cappuccino, latte etc), hotel provides free want want snacks. The bed and pillows were really comfortable! Love everything about the hotel and will stay there again!