Suzhou High-tech Zone Marriott Fairfield Hotel

1. The room was not clean (as shown in the picture); 2. The alarm light 🚨 (picture 4) suddenly started flashing and scared me. I called the front desk and they said someone would come to check in about 5 minutes. After hanging up the phone, I went out and saw the aunt cleaning the opposite door. The aunt immediately contacted the engineer in the engineering department (the aunt was very good), and it was fixed in about 5 or 6 minutes. The aunt said that it was a special room type and I might have accidentally touched the alarm device (I am sure that I kept swiping ** for more than ten minutes. If I accidentally touched the device before, the reaction time of this system is too long). 3. After the incident, no staff contacted me to see if I needed to change rooms or comfort me. This is the most basic job (only after checking in, the front desk contacted me and said that the new employee didn’t understand the room type so he gave me the wrong room. He said that if there was a need, I could call the front desk, but he didn’t remind me of the device and other issues). 4. It was very noisy upstairs, and they were still dragging something in the middle of the night (it was too late and I didn’t call the front desk at that time).

A friend came to the nearby area on business. Seeing that the distance was close, the subway and dining were convenient, he booked this place. The friend told him to give a good review. Mr. Zhang, the brother at the front desk, helped introduce the location, pointed out where to take a taxi, and helped carry the luggage. Very good service!!!

I went to Suzhou for a business trip temporarily. After careful selection, I finally chose this hotel. The overall experience was very nice! I don't sleep well, but I did have a good sleep that night! Hygiene: The hotel feels very new and hygienic. Service: The overall check-in process was very smooth and quick. After checking in, Mr. Zhang at the front desk also sent a fruit platter. This guy is pretty handsome! Facilities: The location is very good. There is a subway station downstairs. I will continue to choose this hotel next time I come to travel.

The hotel is in a good location. I went to do something nearby and forgot to issue an invoice. I contacted the hotel staff and it was handled quickly. The service of Mr. Zhang, the front desk guy, was very good. I was very satisfied overall.

Marriott Group's unified standards, good service, clean and bright, safe to stay. The gym is not big but enough for people on business trips. The breakfast is amazing, rich and nutritious, especially the freshly squeezed orange juice and cantaloupe juice. The freshly made fried dough sticks are safe to eat, thumbs up. There is also free parking. Very satisfied.

My daughter stayed here for one night to participate in the Dongshan Marathon on the weekend. The hotel is in a very good location, right at the subway entrance. If you drive, the hotel will call in advance to inquire and then enter the license plate to park in the ground parking lot. The standard room is large and very clean. The bedding and mattress are very good, and I slept very comfortably at night. The front desk is very enthusiastic. The breakfast dishes are fresh, and there is freshly squeezed juice, which is an unexpected surprise. The overall cost performance is very high

Service: The front desk staff are dressed in uniform and receive guests in a standard way, which gives people a comfortable feeling. You can tell that they have received professional training. Facilities: The facilities in the room and public areas are relatively complete and can meet the most basic needs. Environment: The environment is clean and tidy, and there is a faint fragrance as soon as you enter the hotel. Hygiene: The room is clean and tidy, and you can see that the room aunt pays attention to details when cleaning. This experience is quite good, and I will consider staying here next time I come to Shishan