Tianyu Garden Hotel

European-style hotel, the parking lot cannot be directly connected to the hotel, which is inconvenient with luggage. There are several parking spaces at the entrance of the hotel. It is close to the center of Suzhou and can be reached on foot. The hotel garden has a nice view and there are koi. You can stay in this hotel when you go to Suzhou Center and Jinji Lake for sightseeing

Very good environment and service First-class

The location is good, close to Suzhou center and financial center, very convenient for business trips! The hotel front desk service is friendly and warm, and the room is clean!

The hotel is in a good location, close to Jinji Lake. The room is clean, the service attitude is good, the transportation is convenient, and the hotel's dinner hot pot is great

Booked this hotel for my parents. The hotel is in a great location, very close to Jinji Lake. The room was really nice. You can see the Oriental Gate while lying on the bed. They also sent fruit. It is clean and the service is friendly.

The restaurant food is really good. A business banquet was arranged here. The guest rooms are large and clean. The front desk staff is also enthusiastic. Environment: Good Sanitation: Clean Service: Enthusiastic

The service was average, nothing special. There was no pair of slippers when I entered the room, so the waiter sent them, but there were no small slippers for children. The bathroom light was not on, and later I found out that the light indicator was wrong and the line was wrong. Overall average

I'll write the summary first: Summary: It's labeled as a four-star hotel, the price is a five-star hotel, and the service is less than one-star (no service, they either don't know what the guests need, or we don't have it, or our hotel is like this, or you go get it yourself, the service is not even as good as a B&B) Special note: Miss Li at the front desk has very poor service! Miss Li at the front desk who worked in the afternoon of 10/1, she responded to us with a word from the guest, it's not like she serves our guests at all. The service of this hotel is too poor, there is no service awareness at all, it's not worth the price of more than 1450 yuan a day, the service is not as good as a B&B. Especially the attitude of Ms. Li at the front desk was particularly bad. 1. When we checked in at the hotel, no one was there to receive us. We waited for at least 20 minutes before Ms. Li came in a hurry. 2. The room we were given was not the room we agreed to when we booked. We asked to change rooms, but Ms. Li said: "There is only this room now. If you want it, stay here. If not, go to another hotel." It's amazing to talk to guests like this. 3. When we asked the front desk for a bottle opener for red wine, the answer was: "Go to the western restaurant to get it yourself." 4. When we asked the front desk for ice cubes, the answer was: "Go to the restaurant to get it yourself." All services are for guests to do by themselves, but the price you charge is the same as that of a five-star hotel! ! ! I stayed at the three-star All Seasons Hotel, and the service staff delivered everything the guests needed to the room! The room we were given on the first night was far from the front desk. We had to walk through the tennis court and climb the stairs to get there. Ms. Li at the front desk did not take us there, and no one helped us with our luggage. We dragged our luggage and climbed the stairs while looking for the room. 😓😭😭😭 The table in the room was covered in dust, and there were chicken leg bones under the cabinet. How did they clean the room? ! The flowers and plants in the garden were in a mess, with fallen leaves and no one cleaning them. The swimming pool was also very dirty. The hygiene of this hotel is worrying! ! !