Nikko Hotels in Suzhou

Did not meet expectations. Building has issues. -Rooms had temperature issues that the AC could not handle, Hotel tries to handle this with curtains and a paper notice (see picture. With the curtains closed Room was 35°C at check-in in winter because the room was on the sunny side). -Lack of hot water for the shower/bath in the evening, hotel said it has trouble handling peak hours (and they weren't even fully booked). -Shoehorn dropped in the middle of the night, waking us. Hanger is a double sided tape variety. -Other obvious maintenance issues like the electrical socket being misaligned, and the toilet seat having bad gearing in the smart toilet. -No decaf coffee available in the room, the staff said there is none (did not even know what it was). Normally with this brand of coffee the decaf is in blue packets. -Breakfast was mediocre at best. Pretty standard mainland fare. Line to the noodle stall was excessive, and for everything else the quality was lacking. On the positive side, the pool and the sauna were satisfactory. Good parking too. Firm bed for those who like it. Staff was fairly responsive despite, although Chinese is helpful. And for one of the 3 rooms booked we got an upgrade (although all of the negatives above still apply)

Another family-friendly trip~ In one sentence, the hotel is great and I will come back again. Regarding the peak travel during the New Year period, even with the famous name of JAL, my expectations have been somewhat lowered, but the actual experience was great. It only takes less than two hours to drive from Shanghai. I feel that this place is about to become the second magic city vacation garden after Wuxi. The hotel lobby is very grand. After all, it was newly opened in 2023. It can be seen that a lot of thought was put into the design. The jade background used on both sides of the restaurant in the hotel lobby is very beautiful. It has the kind of unobtrusive heroism, and the glass window will always make people feel You see Podocarpus inadvertently, but just opposite the gate, the imitation cherry blossom tree used for blessing is a bit out of place. We moved in on the first day of the new year and were lucky enough to win a Shiba Inu doll in a lottery. Even though it was a gift, it was well made. I was very happy to take it home as a souvenir. The service staff are very nice. You can feel the joy on their faces. The staff will also take the initiative to say hello and try their best to meet their needs. However, because there are so many guests, when enjoying the executive benefits, it is difficult to wait for refreshments to be served. The time is more than an hour, and the executive courtesy time is from 5.30 to 7.30 pm. This time is a bit awkward because it will overlap with the hotel’s buffet dinner time. It would be more reasonable if it could be moved up to 3.30-5.30 pm, because the hotel afternoon Check-in starts at two o'clock, and it's just the right time to have a light snack after the tiring journey. Although the hotel was newly built in 2023, there is no smell in the room. Of course, the room is equipped with an air purifier. The executive room is on a high floor. Although it cannot overlook the full view of Kuncheng Lake, it can still enjoy a partial view of Kuncheng Lake. There are blue skies and white clouds every day these days, and you can lie in a daze all day on the small sofa. The bathroom has standard dry and wet separation, but the fogged glass function is really praised. When it is opened, the need for privacy can be considered, and the fogging can be turned off to allow sunlight to penetrate into the bathroom. I also have to praise the mirror in the bathroom. I have to say that the designer is a ****** about details. I love this thoughtful design. It is very convenient to apply a facial mask when taking a shower. Toto's Norest series for toilets is fast and responsive. The bed is also very comfortable. It is not just soft, but has a thick mattress. The mattress is also very elastic, so turning over will not affect the other half's rest. This experience with JAL cannot be said to be 100 points, but I am willing to give it 90 points, and I am very fond of JAL hotels. I will even give priority to JAL when choosing hotels in the future.