Moon_Dream
October 30, 2023
Bad review! A reminder of the bad reviews for everyone! A real bad review! Normally I wouldn't comment.
Service: I booked a double bed room on Ctrip a few days in advance. The specific room type is a double bed room with a window in the corridor or aisle. This room type was specially chosen at that time. On the day of check-in, I was busy until about 10:30 in the evening before going to the hotel to check in. When I went to the room, I found that the room had no windows. Then I called the front desk directly and said that the room type was wrong. However, the front desk claimed that this room type had partial windows, but on Ctrip There is no "some windows" description for the room type. After I explained the room type information on Ctrip to the front desk, the front desk told me that the hotel is now fully booked, or you can cancel the subscription. There is no apology at all, and I don't feel that there is anything wrong at all. I am really shocked. There is a problem with the hotel room type, and the solution you give the guest is to check out. You are so harsh in your words, and there is no apology.
Does this hotel provide services? There is a problem with the hotel room type, but the guest has no problem, so you ask the guest to check out? It's 10:30 in the evening, the guests are tired after a long day, your hotel is full, and then you let the guests check out and find somewhere else to go? Who would want to come to a hotel like this? I advise you not to come.
Finally, I asked Ctrip customer service for feedback, and Ctrip apologized to me. The hotel didn't know it was a service provider from beginning to end, which is ridiculous.
If you don’t know how to manage a hotel, go and learn it, don’t lower the standard of hotels in Shijiazhuang. Is it still a signboard of a hotel chain? Doesn’t the brand have any training?
Environment: The sound insulation effect of the room is very poor. You can hear people talking in the next room and in the corridor. It is absolutely not an exaggeration. If you have high requirements for sleeping environment or want a quiet environment, then you have to think twice.
The hotel decoration should be renovated, but it is partial renovation. The walls are yellow and white, and the floor looks like it has not been renovated.
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