The best thing about this hotel/inn is the owners, very nice people, polite, helpful, always happy to see you and smiling all the time, it's nice to see. The location is a bit hard to find but the old town can be confusing for new travellers but it's a good base to see shangri-la. Breakfast was good and the hotel is nice to look at. A few things that need improvement is the steps to the loft room, the metal ones are loud and the timber ones get smaller which is hard to walk down. The loft room I booked was nice with the skylight and bathroom was nice but the shower had no shelf to hold your shampoos and soaps. The room is lower near the basin so if your 180cm or over, you have to duck. The room had heating and a fan, bed was nice and pillows conformable to sleep well but the bed sheets had some stains on it which is not a big deal for me but some people might not accept it, also the communal seats outside maybe need a refresher. They also offer oxygen in the room for free and you can get a can of oxygen to take of you need for 20rmb and can return it for a refund if you don't need it. Overall would recommend to others as good service is everything and they have it.