Wufeixiaojie
April 14, 2024
There were some minor incidents during the stay. The TV in the room had no signal, but the front desk solved the problem in time. I recognize the service of your hotel, especially all the staff on duty yesterday. Their attitudes were very positive. They handled the problem from the customer's perspective, understood customer needs, and provided very positive services. However, I still have some comments to make. There was hair in the edible ice cubes, and I hope it can be taken seriously. I also had some stomach discomfort after eating the ice cubes and went to the bathroom several times. The welcome fruit was also moldy, but fortunately it was replaced for me. The toiletries were also the leftovers of the previous guest. I also hope that the toilet paper is brand new, which will be more hygienic. Otherwise, it is also the leftovers of the previous guest, which is hard to accept. I hope your hotel will continue to improve its quality. I will watch your improvement. When the room is ready, please ask your staff to check carefully whether everything is really ready? I will come to stay again if there is a chance. I hope there will be no problem.
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