This is the most outrageous hotel I have ever stayed in.
I booked a non-smoking room. The first room had a strong smell of cigarettes. The front desk said we would change the room, and I said yes.
In the second room, the air conditioning panel and exhaust fan switch were broken. I called the guest room and they said that due to the weather in Shanghai and the temperature difference between indoor and outdoor, the central air conditioning switch of the hotel could not be turned on in mid-to-late April. In short, there was no air conditioning. Even if it was turned on, only the fresh air system was blowing, and it could not cool. At most, an electric fan was provided. I went to the front desk to report this problem, and the front desk staff said that they could turn on the cold air and upgraded me to a suite.
In the third room, I turned the air conditioning to 21 degrees, and the indoor temperature remained above 26 degrees after three hours. Out of my understanding of the hotel's hardware facilities, I accepted the fact that there was no air conditioning. As a result, the most outrageous thing happened. When I used the hotel towel after taking a shower at night, a piece of transparent tape residue fell out of it! ! !
When I took this evidence to the hotel front desk to report the problem, the staff on duty said that he had the authority to only give me two breakfasts. What does that mean? I spent more than 600 yuan, and chose a hotel with good reviews in Wujiaochang, downtown Shanghai. I encountered such an outrageous problem and could not get reasonable compensation, so I had to eat it myself. I complained to Ctrip that night. Comments and questions:
1. The hotel's air conditioning facilities cannot be used normally. Doesn't the hotel have an obligation to provide notification when checking in?
2. I have encountered problems that are rarely encountered in general hotels after changing three rooms in a row. Is it my bad luck or the overall management of the hotel?
3. The bath towel incident reflects the huge loopholes in the hotel's hygiene. It is recommended that the Yangpu District Culture and Tourism Bureau and the Market Supervision Bureau conduct a strict investigation on the operation of the hotel!
4. What star standard is the hotel benchmarked against? If the basic links such as hardware facilities, hotel services, and room hygiene are not properly guaranteed, is it necessary to order it to suspend business for rectification!
Original TextTranslation provided by Google