Mandarin Oriental, Sanya
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Sanya

Mandarin Oriental, Sanya

No. 2 of Top Hotels with Villas in Sanya
No.12 Yuhai Road, Jiyang District, Sanya, Hainan, 572000, ChinaShow on Map
The Mandarin Oriental, Sanya is an ideal spot for travelers wanting to discover the city. The Mandarin Oriental, Sanya offers a pleasant stay in Sanya for those traveling for business or leisure. Show More
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hotel overview picture
Last booked 21 mins ago
4.8/5Amazing·Cleanliness: 4.8
Perfect for honeymoons96% Recommended
All 7,085 Reviews
Amenities
Sunbathing AreaOutdoor Swimming PoolFreeExclusive Beach AreaBeach VolleyballSnorkelingSaunaSpaMassage RoomExecutive LoungeFitness Room
All Amenities
Surroundings
Airport: Sanya Phoenix International Airport
(18.5km)
Train: Sanya Railway Station
(13.3km)
Train: Yalong Bay Railway Station
(14.9km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Garden Family Friendly Suite
6

Garden Family Friendly Suite

100m² | Floor: 1
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Superior Room - Garden-View (2 beds)
5

Superior Room - Garden-View (2 beds)

2 Double bed
60m² | Floor: 1
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Minibar
Tea Bag
Room Amenities
Check Availability
Family Suite - Garden-View
5

Family Suite - Garden-View

100m² | Floor: 1-2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Amenities
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Family Friendly Room (2 beds)
8

Family Friendly Room (2 beds)

2 Double bed
56m² | Floor: 2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Guestroom - Courtyard-View
5

Guestroom - Courtyard-View

2 Double bed
56m² | Floor: 2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Beach Panorama Room - Coastal
6

Beach Panorama Room - Coastal

1 King bed
52m² | Floor: 1
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Premier Suite - Sea-View
6

Premier Suite - Sea-View

100m² | Floor: 3
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Amenities
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Two Bedroom Duplex Ocean View Pool Villa
6

Two Bedroom Duplex Ocean View Pool Villa

150m² | Floor: 1-2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
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South China Sea View Pool Villa
11

South China Sea View Pool Villa

150m² | Floor: 1-2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
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Duplex Villa - 2-Bedroom, Sea-View
12

Duplex Villa - 2-Bedroom, Sea-View

150m² | Floor: 1-2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Guestroom - 1-Bedroom, Sea-View (Double bed)
6

Guestroom - 1-Bedroom, Sea-View (Double bed)

1 King bed
52m² | Floor: 1-2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Guestroom - Sea-View (Pool)
8

Guestroom - Sea-View (Pool)

1 King bed
52m² | Floor: 1
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Premier Room - Sea-View (2 beds)
5

Premier Room - Sea-View (2 beds)

2 Double bed
52m² | Floor: 2-6
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Amenities
Check Availability
Premier Room - Sea-View (Double bed)
5

Premier Room - Sea-View (Double bed)

1 King bed
52m² | Floor: 2-6
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Amenities
Check Availability
Superior Room - Garden-View (Double bed)
5

Superior Room - Garden-View (Double bed)

1 King bed
60m² | Floor: 1
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Themed Room (Double bed)
6

Themed Room (Double bed)

1 King bed
52m² | Floor: 1
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Duplex Villa - 4-Bedroom, Sea-View (Pool)
8

Duplex Villa - 4-Bedroom, Sea-View (Pool)

300m² | Floor: 1-2
Has window
Free Wi-Fi
Smoking Permitted
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Amenities
Check Availability
Parent-child Family Suite

Parent-child Family Suite

1 King bed
100m² | Floor: 2-3
Has window
Free Wi-Fi
Air Conditioning
Private Bathroom
Minibar
Tea Bag
Room Amenities
Check Availability
Guestroom - Double Occupancy (King bed)

Guestroom - Double Occupancy (King bed)

1 King bed
100m² | Floor: 2-3
Has window
Free Wi-Fi
Air Conditioning
Private Bathroom
Minibar
Tea Bag
Room Amenities
Check Availability
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Guest Reviews(7085)

4.8/5
Amazing
Verified Reviews
  • Cleanliness4.8
  • Amenities4.7
  • Location4.8
  • Service4.7
yuenivan
November 11, 2023
I recently went to Mandarin Oriental Sanya for about the holidays, and I am more than satisfied with all the amazing staff that served me throughout the entirety of my stay. I would like to personally thank Chloe and Dora who work at the Sunset Bar for their attentiveness and great service, along with the Grey from the restaurant 'Fresh' for his friendly demeanor and outstanding customer service. Thank you and I will definitely be returning to Mandarin Oriental Sanya!
Tommaso 李先生
July 17, 2023
Amazing spot, great food and ok room. As everything in Hainan it’s overly expensive and things are left behind without too much care, the private beach is superb.
Guest User
May 29, 2023
Complaint Regarding My Stay at Mandarin Oriental Hotel Sanya I am writing to express my deep disappointment and dissatisfaction with my recent stay at the Mandarin Oriental Hotel in Sanya. As a loyal customer and someone who had been looking forward to this post-Covid family trip, I must say that my experience fell far below the expectations I had for your esteemed establishment. The series of incidents I encountered during my stay has left a lasting negative impression. Firstly, upon checking into my room, I discovered that the bath salt had been used, indicating a lack of attention to detail in the room's preparation. This immediately made me question the overall cleanliness and hygiene standards of the hotel. Secondly, I was appalled when my mother was almost hit by a golf cart while we were moving around in the hotel. The incident left us shaken and concerned for our safety. It is absolutely unacceptable that such a dangerous situation could occur within the hotel grounds, which should be a secure and protected environment for guests. Furthermore, I must address the lack of professionalism displayed by the manager on duty who approached me to apologize for the used bath salt. Not only did the manager fail to address the issue promptly, but they also referred to me by the wrong name, which demonstrated a disregard for customer service and basic attentiveness. This level of carelessness only served to exacerbate my disappointment. Even worse, when I reported my grievances of the bath salt to the hotel staff, they sent me two unwrapped cakes that appeared to be in a sorry state. The cakes were clearly an afterthought and lacked the quality and presentation one would expect from a renowned hotel such as Mandarin Oriental. This gesture not only failed to rectify the previous issues but also displayed a lack of consideration and effort. Additionally, the behavior of the concierge staff was highly unprofessional. Throughout my stay, they consistently neglected to greet to guests and instead indulged in playing with their phones. This type of behavior creates an unwelcoming and impersonal atmosphere, which is a stark contrast to the exceptional service one would expect from your establishment. Lastly, the incompetence of the butler assigned to my room was evident in their inability to navigate the hotel mini program on WeChat. Despite my repeated requests, the butler continuously sent me the wrong links, resulting in my inability to order food through the designated platform. Also, I asked the butler to book your spa hotel for me on my arrival in your hotel but did not get any response during my 3 days stay. This level of ineptitude further exemplifies the lack of proper training provided to the staff members. My family and I had been eagerly anticipating this trip, hoping to create cherished memories. Instead, our experience at the Mandarin Oriental Hotel Sanya was marred by a string of disappointments and subpar service. The incidents I have outlined make me question the internal staff training and overall commitment to providing a superior guest experience. I trust that as a reputable establishment, Mandarin Oriental Hotel Sanya will take immediate action to address these issues. I kindly request a thorough investigation into the matters raised and appropriate measures be implemented to ensure such incidents do not recur. Furthermore, I expect a sincere apology and a gesture of goodwill to compensate for the inconvenience and disappointment caused during my stay.
Guest User
October 2, 2023
Peaceful oasis in the midst of Sanya. Only wish we could snorkel right off the hotel and adjacent coral reefs to the right but, as always, government rules & regs win out.
Guest User
March 12, 2023
This hotel has a beautiful location with its own coral reef. Large, spacious grounds with multiple restaurants all along a long sandy beach next to the reef. Our 管家, Wendy, was very helpful in helping us book a snorkeling time (with a coach who can take underwater pictures of you feeding fish using a GoPro) and the seafood buffet on the beach, which had unlimited Australian lobster, steak, and other seafood, and needs prior reservations. Overall, fantastic resort that's worth the price.
jaoui
January 13, 2024
What a beautiful hotel, service top . Just you need to speak Chinese otherwise byby
NXJI
March 26, 2023
Horrible and ridiculous service by Mandarin. Worst ever as compared to other mandarin around the world. Imagine being chided by the staffs? They denied and no outcome concluded. Had raised this up to the management.
Mario86
November 7, 2022
Everything is wonderfull , we meet mr. Mihai from the first moment till we leave the hotel he is very friendly and speak a different languages like chinese english german and other , all staff service very good , the cleaning is 10/10 the service is 10/10 , i give this hotel 10/10 on everything really , also we meet mr. Gerg manager of fresh restaurant he was friendly and helpful what can eat as we we inform him we eat only halal food , its wonderfull resort thank you so much for everything
SAM.K TRAVELS
July 8, 2021
Perfect from facilities to service to restaurants and the quality in food. Stay here if you are in Sanya and you will not regret it at all. The hotel surrounding is beautiful along with the pools and beautiful palm tree everywhere

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from every country/region are accepted

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Adding crib: Free

Breakfast
TypeWestern
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.4m in height
CNY 126.50 (approx. US$17.58) per person
Children over 1.4m in height
CNY 253.00 (approx. US$35.15) per person
Adult
CNY 253.00 (approx. US$35.15) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2009
  • Renovated: 2018
  • Number of Rooms: 278
The Mandarin Oriental, Sanya is an ideal spot for travelers wanting to discover the city. The Mandarin Oriental, Sanya offers a pleasant stay in Sanya for those traveling for business or leisure.

With Sanya Railway Station just 13km away and Sanya Phoenix International Airport only 19km away, transportation is very convenient. With multiple attractions nearby including 小貓釣魚海釣俱樂部, Jiatinghui Sanya Yacht And Sailing Club and 六個芒果遊艇俱樂部, guests will find plenty to keep themselves occupied.

After a long day of sightseeing, guests can retire to the comfort of the hotel. This Sanya hotel features parking on site.

According to our guests, this hotel provides a very high level of service. This hotel is a popular accommodation for guests traveling with families.

Services & Amenities

Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Café
Meeting Room
Children's Playground
Water Park
Kids' Club
Restaurant
Restaurant
Style: A la carte
Dining options: Available for reservation, Outdoor tables
Business hours: [Mon - Sun] 18:00-22:00
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Frequently Asked Questions

How much does it cost to stay at Mandarin Oriental, Sanya?

Prices at Mandarin Oriental, Sanya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Mandarin Oriental, Sanya?

The closest airport is Sanya Phoenix International Airport. It is 18.55km from the hotel and approximately a 34minutes journey by taxi.

What are the check-in and check-out times at Mandarin Oriental, Sanya?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Mandarin Oriental, Sanya provide airport transfer services?

Yes, Mandarin Oriental, Sanya provides airport transfer services.

What amenities and services does Mandarin Oriental, Sanya have?

Mandarin Oriental, Sanya has the following amenities and services: Pets allowed (additional fee), Outdoor Swimming Pool, Sunbathing Area.

Does Mandarin Oriental, Sanya have a swimming pool?

Yes, Mandarin Oriental, Sanya has a pool. Pool type: Outdoor Swimming Pool.

Does Mandarin Oriental, Sanya have fitness amenities?

Yes, Mandarin Oriental, Sanya has fitness amenities.

Does Mandarin Oriental, Sanya provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Mandarin Oriental, Sanya have non-smoking rooms?

Yes, Mandarin Oriental, Sanya has non-smoking rooms. Please view the hotel listing for details.

Does Mandarin Oriental, Sanya provide breakfast?

Yes, Mandarin Oriental, Sanya provides breakfast.

About This Property

Nearest AirportSanya Phoenix International Airport
Distance to Airport21.5KM
Nearest Train StationSanya Railway Station
Distance to Train Station13.32KM
Average Price FromUSD842
Hotel Star Rating5