Guest User
September 24, 2023
- Rooms are old school but actually well maintained, clean and very enjoyable. Good coffee machine, comfortable bed, huge bathroom and nice balcony setting
- breakfast is of good quality. Not the best variety I ever experienced, but didn’t miss anything
- The compound is quite well maintained and plenty walking ground around the hotel area
- pool is ok, nothing special. What’s really negative, there are no pillows on the recliners. Not at the pool and also not on the beach side. If the recliners were at least comfortable without the pillows, it would be acceptable. Makes it unbearable to relax on it for longer then 20min. After complaining we got told that they no longer provide pillows, but they still have 6 beds down at a corner of the beach with cushions. Pictures provided, please consider this is a Marriott top luxury hotel brand.
- we were assigned a personal care taker, Janet, who was always accessible and attentive. Very positive person
- the service mentality in the hotel is very mixed. Some areas are pretty good, like in the lobby and restaurants. Some areas are very mediocre, like around the pools and bar area. Not consistent
- food and drinks in the hotel facilities are overly expensive. A not well made cocktail will cost you 90rmb and a simple burger with fries 200+. Here you pay the name and not the quality. No wonder the outside delivery area is busy
- location is at the end of yalong bay beach and quite a ride from the street to the hotel. We asked a service person at the lobby with a electric transportation car if he can drop us at the end of the hotel property near the main road, which he just refused. So we had to walk, which is some way in the burning sun. Which confirms the service inconsistency again.
- we come to Sanya once a year to have some relaxing days and experienced many hotels on different beach locations. The ST Regis is not the price value choice I would recommend.