I arrive at the hotel, check in at midnight, and I paid and they tell me that I have breakfast included; When I went up to the room, I had no towels, I had to go downstairs (because the phone in the room was not working) to ask for towels and they only gave me body towels throughout the stay, there were no foot towels or hand towels. The next day and the other days, there was no breakfast at all (“available” from 7am to 10am), other than one unit of chocolate chip cookie for all guests. For the cleaning service, I had to say a specific time, and when you arrive at a hotel you should not be aware of the hours. When they "clean" my room, and I return at night, the bed sheets was dirty (stained). Definitely disappointed.