Courtyard Saint Denis strive towards providing customers with the best possible experience, in my case I had an issue which Basma (operation & revenue supervisor) helped me to fix. This is exactly the experience Courtyard Sain Denis is empowering in us the guest. This experience has ensured that as a guests when leaving with full satisfaction that I will come back. One of the most powerful tools that every hotel should have at its disposal is the ability to quickly and effectively address any issues that their guests may encounter. Courtyard Saint Denis by providing their staff with the autonomy and support needed to resolve these issues in real-time and to the satisfaction of their guests, we can greatly increase the likelihood of repeat business. Remember to listen actively, empathize with their situation, and offer timely solutions. This can make all the difference in resolving a situation and in making the customer feel valued. Your efforts in empowering your guest service and personalizing their experiences will go a long way in ensuring that your customers come back. Thank you for your ongoing dedication and commitment to excellence.