Guest User
December 2, 2023
Moderno hotel was significantly different than advertised- in a NEGATIVE way. I booked two rooms for several nights; one was a larger family style suite (that was quite expensive) and another was a standard room. The shower did NOT work in the large suite (neither the shower nor the bath/hot tub). This would be extremely inconvenient on any day, and especially after a day of traveling. Being unable to clean oneself is a huge part of why one books a hotel. Furthermore, the rooms were NOT clean nor comfortable. I requested even a partial refund for the inconvenience however was not granted one. It was curious that in most hotels, there is a deposit prior to the stay and full payment after. I didn't question it at the time unfortunately assuming all would be fine, but given the horrid experience (that Moderno probably knew about, ie, non-working shower), it makes sense they wanted all the money upfront. Who would pay almost a thousand dollars for services NOT received? Would absolutely NOT recommend staying in the Moderno;, with cold, unclean, dirty rooms with showers that did not adequately work. THINK AGAIN if you're thinking about booking here.