Not sure how this hotel is rated a 4??!
*checked in with 1 other person (not busy). The front desk person was unfriendly, unhelpful, never gave us any hotel into (breakfast info, where’s the gym, bar, pool etc)
*after we checked in went right to the bar on the beach. First beer was warm. Had to literally chase someone down for service when it wasn’t busy
*next day just wanted to sit at the beach and have a few beers. No one offered a cushion. No waiters came around for 15 minutes. Asked for a beer. Was told they’d send a waiter. Asked 3 times never got a beer after 40 minutes. But when a cruise group showed up, they had cushions, umbrellas and waiters IMMEDIATELY. I just left to another hotel. I Guess hotel guests don’t matter as much as cruise guests ? Waiters seem to be bothered when you ask for anything generally.
*rooms are tired, ceiling had mold. One small trash can in the bathroom, room fridge had a dirty glass and was blocked by the closet door. Towels were sad, and no glasses in the room. Overall the property is poorly maintained and well worn.
*contacted hotel. Never heard from manager until AFTER I LEFT.
*one thing was done well. Transportation from the airport. That’s it
As a result of the total lack of service and unfriendly staff. I chose to never spend any money at your hotel instead went to the many other good options available.
At the very least the paradise BEACH hotel should have amazing service at the BEACH. NOPE!