Best Four Star Hotels in Playa del Carmen

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

My husband and I haven’t gotten away in a few years and for the first time back out of the country I have to say the palm was a great experience . The front desk were very kind, Sandra Lopez gave us food spots and other fun actitives . We spoke about the culture and just a bunch of other stuff if I had to choose to visit again off the strength of her, I’d def pick the palm again . Our bartenders godofredo the security voile and moises, conie, emanual, when I tell you the whole team were just a great add in to playa del Carmen . I can’t wait to visit again and have the best hospitality in the area ! I hope to see them all again soon ! Thanks for a great time

The resort was wonderful. Restaurants excellent. Clean many options for swimming and eating . Staff went above and beyond. My only complaint is there are no laundry facilities. All your laundry must be sent out and the cost is prohibitive.

It is NOT all inclusive and most of the resort smells like sewage! Anything on the beach is most likely you have to pay (the fancy beds, the food) Even the pool by the beach, the same chairs that are free on the beach you need to pay for and reserve at the poor nearby. Marley Coffee..not included, ice cream...not included, the Spa...not included Most of the staff are not aware of the happenings/way things are run on the resort. The guy giving out towels was unaware and surprised that chairs need to be paid and reserved around the pool near the beach. Workers gave the impression the Brasserie restaurant/buffet is reservation only, but when we went there they let us in no problem. Along with the luggage. Rooms are ready by 3pm and if you arrive hours early they will put your luggage away and serve whoever is present/bring them to their rooms before you when you are ready. (Recommend booking a later flight so you arrive after 3) We enjoyed the rooms, and DID have it serviced everyday, my only issue was the bathroom design. The shower design in villas makes it so it will leak out into the hallway. Slit in bathroom/toilet so you can see into. Gross/briny beach that is not really swimmable/deep, along with the pools , they are all about 5ft deep and warm Tips to survive The Fives: 1. DO NOT close the big glass door to your balcony if one of you is not in the room, you WILL be locked out and need to wave down employees to come let you back in. 2. USE interact for buying things if you run out of money, the ATM’s charge you $30 to use. 3. The monkeys will steal your items if they are not secured to you. Be careful when throwing things in trash, in case there is a possum inside. 4. DO NOT brush your teeth/rinse toothbrush with sink water in room, it smells 5. DO NOT eat the lettuce, or you will spend the next few weeks with stomach pain and consistent bathroom visits 6. Save your tip money for when you actually need it!!!...and you will (see following stories) We booked a few excursion via AirTransat/a worker named Dhyada. She was very pleasant and answered our questions...or so we thought. Our first excursion was snorkeling and visiting the Isle De Mujeres. Dhyada mentioned that we need $10 USD for a travel cost. (She failed to mention WHO to give this to) We are not that well versed in travelling, so we gave it to the bus driver and he kept it as a tip. When we arrived at the docks to leave, we didn't have any $, due to the agent saying we only needed it for souvenirs etc. We were bailed out and totally unaware that ”etc” meant EVERYTHING. When we arrived at the island (without any cash/cards whatsoever), we were greeted by the bathroom costing money, anywhere in the shade costing money, water from the bar costing money. Had we known we would have brought some, but we were lead to believe otherwise. We tried to plead with the caravans to take us back we don't want to stay in the blistering sun with no water for 3 hours. But they persisted t

We had the best time at Mahekal! It was our second time back and we’re ready to plan our next stay. The rooms are lovely and the amenities are everything you need for a relaxing vacation. Food and drinks are very good (especially compared to other all inclusives in the area), but what stuck out the most to us was the service. Everyone we encountered was more than kind and really made the experience so memorable. Special shoutout to Rosa, Alberto, Luis, Eduardo, Manuel and Gilberto - they are all a dream and we miss them already! Can’t wait to go back.

When you stay at Grand Sunset Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and Tres Rios Ecopark. This luxury property is 6.1 mi (9.9 km) from Playa del Carmen Main Beach and 7.6 mi (12.2 km) from Maroma Beach.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, 4 spa tubs, and a nightclub. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at Buffet Naranja, one of the property's 9 restaurants. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 672 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.

The hotel was very, very pleasantly surprised. On the seaside, there is a road with a rooftop swimming pool. The most beautiful infinity pool I have seen. The sea is in the distance. Dropping this hotel provides the greatest comfort on the way

This was our first trip to Playa del Carmen and we will definitely be going back. Our experience at the Alltra was fantastic. We were there for four days and never encountered any staff that did not greet us with a smile. The buffet food was great and the dinner at Zarape's was excellent. We purchased a premium dinner and show on Thursday night that was top notch. We had lobster and filet/shrimp and it was phenomenal. Caveat, if you're looking for sandy beachfront, there is none directly adjacent to the hotel; however, there is plenty of beach and blue water just across the pier. This was the only thing that kept me from giving this resort an overall 5. Our room was fantastic (Ocean view junior suite). It overlooked the quaint street and a fabulous ocean view. We did have a leak coming from one of the pipes in the bathroom ceiling. I advised Aaron (doorman) and he had someone up there within five minutes to repair the leak. The absolute highlight of the resort was the poolside staff. ”Mi amigos”, Jesus and Pablo both went above and beyond to provide exceptional personal service. Access to local shops and dining is only a block or two away. The area felt very welcoming and safe. Regular police patrol gave an added sense of security.

Our stay in Playa Del Carmen was excellent all because of Acanto! This gem of a hotel is beautiful, well kept, and has spacious rooms that are very comfortable. The best part is the location! Right in the heart of town but somehow still quiet at night. Restaurants, shopping, and the beach all within a short walking distance. Definitely stay here for your trip to Playa!

Hotel location is very good, shopping street is close by, five minutes walk to the beach, it can be said to be quiet in the middle of trouble, has been recommended to friends, the partition of the balcony is best frosted isolation If the requirements for western food are not so high, this buffet breakfast is still okay. The waiter is very nice. I will take the initiative to ask you for drinks and coffee, and I will take it for you. Of course, I can also take it myself. I love western breakfast so it feels very much satisfaction