Guest User
November 5, 2023
The rooms and public spaces are elegant, comfortable and well done. Our room was large by Paris standards with a really nice bathroom and good quality linen on the beds. But for a 5-star hotel, the service was very mediocre. The person at check-in made it clear we were bothering him, checked us in without speaking, walked us to the lift (without offering to help with bags) and that was it. No turn down service the first night. The next morning, the concierge said he'd book us a restaurant but he clearly forgot so by end of the day when we came back and asked about our reservation and he finally called, the restaurant was full and he said he didn't have any other suggestions in the area (!). Turn down service 2nd night was a carton of water. Service at breakfast was also disinterested and impersonal. If the service were at the level of the hotel infrastructure, I would go back, but it I think there are places to stay in Paris which make you feel much more welcome and taken care of.